Office Admin / Dispatch
We are looking for a capable, organised office administrator to join our growing, supportive team. This is a hands-on long term role that sits at the centre of our day-to-day operations, supporting both our hand therapy supply business and our rehabilitation equipment team.
This role would suit someone who enjoys variety, takes ownership of their work, and is comfortable working independently without close supervision.
About the role
Your responsibilities will include:- Preparing and processing online client orders (orders are received via Shopify and entered into Xero)
- Packing and dispatching orders accurately and efficiently (hand therapy)
- Managing hand therapy stock levels and dispatch, in coordination with our warehouse manager
- Assisting the office and sales teams with the coordination of equipment trials within our rehabilitation business
- Providing general administrative and customer support across the wider office as needed
No two days are the same, and you will be trusted to prioritise tasks, spot issues early, and keep things running smoothly.
About you
You will ideally have:- Experience using Xero (strongly preferred)
- Shopify experience is a bonus, but not essential
- High computer literacy and confidence learning new systems
- Strong customer service and communication skills
- Excellent organisation and attention to detail
- The ability to work independently, use initiative, and get on with the job without being micromanaged
- You will be practical, reliable, and comfortable rolling up your sleeves when required.
- A friendly, supportive, down-to-earth workplace
- Flexible hours (for example, approximately 9:30am – 2:30pm)
- A role with variety, responsibility, and trust
- A team that values common sense, initiative, and doing things properly
Note this is a long term role, we want this person to be successful within our organisation. The reason the role is available is a mixture of retirement and company growth.
If this sounds like you, we’d love to hear from you. Please supply a CV and a quick summary of why you would be good for the role chris@wsmedical.co.nz - include the reference in the subject.
We are based on Hillside Road, Wairau Valley, Auckland