[ref. n87114724] Customer Service Manager

• Exceptional service skills and a warm, organized approach
• Immediate start available
• Be the heart of our client journey

Tanta Mortgage Brokers are on the hunt for someone special - a Customer Service Manager who genuinely loves making people's lives easier!

About the Role

No mortgage or banking experience needed - just exceptional service skills and a warm, organized approach.

You will manage the administrative workflow for multiple brokers, keeping clients informed, documents organized, and processes running smoothly. You don't need deep mortgage knowledge - our brokers handle all technical decisions. You need exceptional organizational skills, warm communication, and the ability to keep multiple balls in the air with grace.

• Passion for People: You genuinely light up when helping others.
• Organisation Ninja: You can juggle multiple tasks without breaking a sweat and love a checklist.
• Strong Work Ethic: You're self-motivated and reliable
• Tech-Savvy: Everything we do is online. (Our printer decoration!)
• Detail Detective: Details matter. There's a big difference between a settlement date of the 15th and the 25th.
• Communication Superstar: Make anxious clients feel comfortable! Your job is to make our clients feel like they've got this, even when they're convinced they don't.
• Team Player: You'll be working with brokers, banks, lawyers, and clients. It takes a village to buy a house, and you're the village coordinator.

• Customer Service Champion: You've made people smile even when they were having the worst day. You have had 2+ Years in customer service.
• Process driven: You love systems, checklists, spreadsheets, and making sure nothing falls through the cracks.
• Calm Under Pressure: Deadlines don't stress you out, they energise and motivate you.
• You understand that buying a first home is scary, emotional, and overwhelming - and your job is to make it feel safe and manageable.
• You thrive on being the person everyone can count on to have the answers (or know exactly who to ask).

What You'll Do Day-to-Day

You'll be the friendly, helpful voice for our clients on their home-buying journey.

• Responsible for sending out new client welcome gifts
• Turn anxious questions into calm conversations
• Celebrate the wins - from loan approvals to settlement days
• Be the reassuring presence that makes paperwork feel manageable

• Guide clients through document collection
• Keep our CRM humming with real-time updates
• Keeping everyone abreast of the bank timelines and requirements
• Ensure nothing falls through the cracks

• Partner with our brokers to deliver seamless service
• Share ideas to make our processes even better

The rewarding part…Every "thank you for making this so easy" and "we got the keys!" messages goes to you. If you have been craving job satisfaction this is the role for you.

• Money: A base salary of $60,000 - $70,000
• Work Hours: 9-5 Monday - Friday
• Supportive Culture: We believe buying a home needs a flight attendant, not just a pilot. You'll have all the systems and support to make every client feel VIP.
• Online Everything: We're a digital-first company.Systems and processes are our thing, so you'll hit the ground running.
• A Great Team Culture: Spoiler alert! Our last question after every job interview is, "would we want to grab a coffee with this person?" Culture matters to us, and we only work with good humans.

Our Mission:

Buying a house can be one of the most stressful things you can ever do - so many confusing terms, conflicting advice, and the terrifying feeling that one wrong move could ruin everything. That's where Tanta comes in. Our mission is simple: Give every first home buyer the best experience we possibly can.

Ready to be the heart of our client journey?

If you've made it this far and you're thinking this sounds like the kind of role for you, send your CV through and tell us about a time you made someone's day! Interviewing now for an immediate start!

Please Quote Reference Number 12972