[ref. f71717924] Customer service manager
Auckland
Key Responsibilities:
Within the context of Zstar and Classcipe’s product offerings, this role will include:
Within the context of Zstar and Classcipe’s product offerings, this role will include:
- Supervise the customer service team. For supervisory duties, the customer service manager should coach, train, and motivate staff.
- Monitor and report on Classcipe backend customer’s feedback system; Determine the most important metrics for the company and create goals and objectives to improve products.
- Respond to customer inquiries. Customer service managers must ensure responses are accurate and provided in a timely manner, regardless of the channel.
- Develop policies and procedures. Policies and procedures make up the customer service guidelines to resolve customer inquiries. These guidelines should satisfy customer needs and support the organization's goals.
- Focus on customer satisfaction. Customer satisfaction requires managers to address customer pain points, adjust policies and procedures, measure customer satisfaction and respond to customer feedback.
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