Customer Service Manager
Cambridge International Academy Limited Auckland
Customer Service Manager is needed for CAMBRIDGE INTERNATIONALACADEMY LIMITED t/a CIA Education & Travel in Auckland Northshore. It is a permanent full-time position.
Location：
Mercari Way, Albany, Auckland, 0632 , New Zealand
Minimum Requirement:
Relevant tertiary qualification in related areas such as business, management or marketing.
Duties:
- Working closely with domestic and overseas markets including overseaseducation providers, training centres and education agents, to market theservice and products of the company and to maintain and improvecustomer relationship
- Planning, administering and reviewing customer services and maintainingsound customer relations
- Developing and reviewing policies/regulations, programs and proceduresconcerning customer relations and service provided
- Ensuring the operational efficiency of the company
- Providing direction and feedback to directors for the customer servicestandard and assisting with recruitment
- Managing, and providing efficient consultancy and communication with thecustomers and clients in respect of customer service and marketing.
- Planning and implementing strategies to follow up customer satisfaction,ensuring the service provided, and modifying services when and if needed
- Liaising with external service agents and customers to identify markettrends and responding to customer expectations to improve the servicesprovided
- Actively contacting other relevant agencies to assist in meeting customers’expectations if and when required.
Auckland
Key Responsibilities:
Within the context of Zstar and Classcipe’s product offerings, this role will include:
• Supervise the customer service team. For supervisory duties, the customer service manager should coach, train, and motivate staff...
Ever Green Lawn Mowing LtdAuckland
Ever Green Lawn Mowing Limited is a small but well-established landscaping and
gardening company based on Auckland. We are looking for a full-time Customer Service Manager. Your pay will be $29.66 per hour. working at least 30 hours per
week...
Sky cleaners LimitedAuckland
We are seeking a motivated Customer Service Manager to lead and oversee our customer service operations in a dynamic commercial cleaning business based in Auckland....