Ict support technician
Neo IT Services Limited is a leading provider of repair services for mobile phones, computers, PCs, iPads, tablets, and household electronic devices across New Zealand.
We are currently looking for 2 x experienced Technicians who have good experience in the latest mobile phones and computer repairing and household electronics device repairs for our current store in Auckland and our upcoming new store across New Zealand.
Candidate preferably have a minimum qualification is high school pass out or in Electronics/Electrical related or IT related field or ICT with at least one year experience in relevant filed with initiative and problem solving ability and who can work to tight schedules and can cope with the pressure within workplace and remain focused.
Will give preference to candidates with hands on Motherboard/Chip level repair experience.
These positions are FULL TIME (Guaranteed minimum 30 hours per week and maximum 40 hours per week) and pay rate will be between $25 to $30.00 per hour, depending on knowledge and experience.
Major job responsibilities includes following:
Trouble shooting and Repairing mobile phones of major brands like Apple iPhones& Samsung phones Oppo and Huawei phones.Screen replacement of iPhones and Samsung mobile phones.
Trouble shooting and Repairing of iPads Samsung tabs.
Trouble shooting and Repairing of Apple MacBook's & iMacs.
Trouble shooting and Repairing of Laptops and desktops of different brands.
Offering IT Support on-site off site and over the phone.
Determining Software and hardware requirements to provide solutions to problems.
Installing hardware and software systems.
Installing and configuring Windows(XPVista781011) and Mac Operating Systems.
Downloading and Installing appropriate software programs. Troubleshooting and resolving network related problems.
Maintaining or repairing equipment.
Ensuring efficient use of equipment.
Troubleshoot a variety of computer issues.
Troubleshooting and resolving software issues.
Able to repair all electronic devices as well as phone and computer, Logicboard/motherboard repair.
Must have knowledge of Logicboard/motherboard repair on devices.
Commissioning and decommissioning of IT equipment. Sales & service of IT & handheld devices, including Mobile phones, CCTV & IP Cameras.
The successful candidate must demonstrate the following skills:
Excellent Technical understanding.Excellent communication skills, both verbal and written.
Proven work History in a similar environment.
Be able to work on a flexible roster, including public holidays and weekends.
Take ownership of the issues with determination to see through to resolve them.
Hands-on approach and a willingness to learn.
A passion for excellence in customer service.
Applicants must have a valid New Zealand work visa or residencyIf you are passionate about technology and enjoy helping people, we’d love to hear from you!
To Apply: Please send your CV and a brief cover letter to support@neoitservices.co.nz