Administration - Taupo
About the RoleWe’re on the lookout for a proactive and personable Call Centre Representative (Administrator) to join our supportive and vibrant Patient Service Centre team in Waiora CBD. In this role, you will be the first point of contact for patients, handling a wide range of enquiries and appointment needs with professionalism and care.You’ll thrive in a fast-paced environment, supporting our goal of delivering high-quality service that ensures a positive patient experience.
Full training will be provided, and ongoing development is supported. Click here to view the position description. About the ServiceSupporting Quality Care: Our call centre representatives play a key role in maintaining accurate patient information, helping to ensure the best possible healthcare outcomes.Competitive Pay: Depending on experienceGrow Your Skills: This role strengthens your customer service, active listening, and attention-to-detail abilities, valuable assets in any career path.
About youStrong communication skills with a friendly, professional phone mannerPrevious experience in a call centre environment (healthcare desirable)High attention to detail and accurate data entry skillsAbility to work independently and as part of a teamExcellent time management and adaptability in a dynamic settingA fresh, positive attitude and commitment to high standards of serviceUnderstanding of Te Tiriti o Waitangi and commitment to equity in healthcareKnowledge or willingness to grow in te ao Māori, tikanga, and te reo MāoriExperience or commitment to applying Mātauranga Māori and Kaupapa Māori principles in your work Working at Health New ZealandHealth New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand.
We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. How to ApplyTo apply please click “Apply online” or apply via our Waikato Careers website by clicking here.All applications must be submitted through our online careers’ portal before 11:59 pm on 5 June 2025. If you have any questions about the role, please contact Shivani Kulkarni at Shivani.Kulkarni@TeWhatuOra.govt.nz. We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.