[ref. d34023124] Duty Manager

Store Hours: 7 days a week, 10:00 AM – 10:00 PM

The Duty Manager will be responsible for ensuring the effective day-to-day operations of our liquor store franchise. Duties include, but are not limited to:

• Oversee and coordinate the daily operations of the liquor store to ensure smooth functioning and compliance with company and licensing standards.
• Supervise, train, and support retail staff to provide excellent customer service and maintain high store standards.
• Manage stock levels, order inventory, receive deliveries, and ensure proper storage and display of products.
• Monitor and ensure compliance with all legal requirements, including responsible sale of alcohol and maintaining the store liquor licence conditions.
• Handle customer inquiries, complaints, and feedback in a professional manner to maintain customer satisfaction.
• Implement merchandising and promotional activities in line with franchise guidelines to maximize sales.
• Prepare sales reports, reconcile cash, and ensure banking procedures are correctly followed.
• Maintain store security and health & safety standards for staff and customers.
• Assist in achieving sales targets and profitability set by the franchise management.
• Ensure the store is clean, organised, and compliant with all hygiene and licensing regulations at all times.

Skills and Experience Required:

• A valid New Zealand Manager’s Certificate (liquor licence) is essential.
• Minimum of 2 years’ relevant experience in retail management, preferably in a liquor store or similar retail environment OR a New Zealand Register Level 4 or higher qualification in a relevant field.
• Proven ability to lead and supervise a team.
• Excellent communication and customer service skills.
• Sound knowledge of retail sales principles and inventory management.
• Flexibility to work evenings, weekends, and public holidays as per roster requirements.

If you meet the above criteria and are keen to join our friendly team, please apply online with your CV and a brief cover letter outlining your experience or email us.