Casual Workshop Receptionist
Wellington
Maidstone Mechanical is a family-owned and operated workshop that provides repairs and servicing on all models, from new vehicles, light trucks to treasured classics, as well as European cars. They believe in quality workmanship and products, stocking top brand batteries, oil, and tyres.
Maidstone Mechanical is seeking a casual all-around receptionist superstar to join our friendly team.
Tasks and Responsibilities include (but are not limited to):- Day-to-day running of the workshop office and ensuring a presentable front of house at all times
- First point of contact for clients and directing where appropriate
- Handling all incoming and outbound calls in a timely, polite, and professional manner
- Answering and responding to online enquiries or emails
- Taking bookings/Scheduling car services via SAM (bespoke auto-information management system) whilst providing great customer service
- Taking and receiving payments, and sending out invoices
- Ordering supplies (workshop and front of house)
- Sending out WOF/service reminders and general ad-hoc tasks
- Keeping the reception/staff room in a tidy and safe condition
- Organising quotes for private customers on mechanical jobs. Liaising with mechanics to ascertain the parts and labour costs on a job and getting the customer's approval before commencing work
- Dealing with a variety of parts suppliers to organise and order automotive parts to complete mechanical repairs
- Be customer-focused with an ability to build a rapport with clients
- Have good time management and organisational skills
- Have great written and verbal communication skills
- Work well within a team environment and on their own using initiative to achieve company goals
- Can work well under pressure and to meet deadlines
- Have IT system knowledge and skills (experience using XERO and similar auto information management system not required, but advantageous)
- Be friendly, reliable, and presentable
- Have a clean driver's license
- Be a NZ resident or have a valid visa to work in New Zealand
If you enjoy a varied role and you love working as part of a close-knit team, then we would love to hear from you!
If you think you would like to join our team, please send your CV to maidstonemechanical2025@gmail.com or get in touch with Dumith (04) 5278577 or 022-1954706
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