Client Service Manager (Housekeeping / Lawn Mowing and Gardening)
About Us
We are a trusted provider of housekeeping, lawn care, and garden maintenance services across residential and commercial properties in New Zealand. As an Accredited Employer, we pride ourselves on delivering consistent, high-quality service through a reliable and customer-focused team.We are committed to supporting the development and wellbeing of our staff while providing exceptional service to our clients.
About the Role
We are currently seeking a proactive and experienced Client Service Manager to oversee our housekeeping, lawn mowing, and gardening operations. This role is responsible for ensuring top-tier service delivery, managing team members across various sites, and maintaining strong client relationships.
The ideal candidate will be organized, hands-on, and passionate about service excellence in both indoor and outdoor environments.
Key Responsibilities- Coordinate and manage daily operations of cleaning, lawn mowing, and gardening services.
- Build and maintain strong relationships with clients, addressing feedback and resolving issues promptly.
- Oversee staff recruitment, training, scheduling, and performance management.
- Conduct regular site visits to ensure services meet company standards and client expectations.
- Develop and maintain efficient service schedules and staff rosters.
- Monitor use of equipment, materials, and supplies; ensure availability and proper usage.
- Ensure all services comply with health and safety regulations and environmental guidelines.
- Prepare operational reports, maintain service documentation, and support budget control.
- Minimum 3 years of relevant experience in housekeeping, gardening, lawn care, or property maintenance.
- Proven ability to manage service teams and multiple work sites.
- Strong communication and leadership skills with a customer-focused mindset.
- Experience in developing service schedules and handling operational reporting.
- Knowledge of cleaning procedures, horticultural practices, and health & safety compliance.
- A full NZ driver’s licence is essential.
- A New Zealand Certificate or Diploma (Level 4 or 5) in one or more of the following (or an overseas equivalent):
- Cleaning Operations
- Horticulture / Landscaping
- Facilities or Operations Management
- Business / Hospitality Management
- Candidates without a formal qualification must have a minimum of 3 years of relevant above industry experience.
Visa Support
We are an Accredited Employer and welcome applications from qualified international candidates who meet the job criteria. We will support the visa application process under the Accredited Employer Work Visa (AEWV) scheme.
Employment Type: Full-time, PermanentHours: [e.g., 32 hours per week]
How to ApplyPlease email your CV and cover letter to [email protected]