Reservations and Operations Assistant

Responsibilities include managing bookings, handling customer inquiries, preparing itineraries, coordinating with guides and suppliers, maintaining records, and ensuring efficient day-to-day office administration. The ideal candidate will have excellent communication skills, a strong customer service mindset, and the ability to multitask in a fast-paced tourism environment.

• Coordinating and confirming tour bookings and itineraries
• Liaising with clients, guides, and service providers
• Managing office supplies, files, and administrative systems
• Responding to phone and email inquiries
• Assisting with invoicing, payments, and basic accounting tasks
• Monitoring and update tour schedules and databases
• Supporting marketing and social media efforts as needed

• Experience in office administration or tourism operations
• Strong organizational and time-management skills
• Proficiency in Microsoft Office and booking software
• Excellent verbal and written communication
• Customer-focused with a positive attitude

After completion of training, Sunday-Thursday roster, 8.30am to 5.00pm. Plus after-hours phone duty twice a week.

Applications close Mon 29 Sept.