Office Manager

The Office Manager’s primary responsibility is to oversee the day to day running of our businesses.

• Managing, reviewing and implementing office services and standards
• Managing the office complaints process, ensuring all issues are resolved
• Preparing and collating reports across the business functions
• Overseeing allocation of staff to meet business needs
• Maintaining staff records (employment agreements, performance reviews, training, payroll, PAYE,

• Maintaining recruitment records (advertisements, application, job descriptions, etc.)
• Maintenance of all office equipment
• Ensuring business complies with health and safety and other legislative requirements
• Identifying, analysing, proposing improvements to business processes
• Assisting the owner with administrative tasks
• Assisting Store Managers when required
• Ensuring all staff are trained to efficiently carry out their assigned duties
• Recruiting, interviewing, and inducting new employees
• Reviewing staff performance and managing disciplinary procedures.
• Formulating and preparing the store marketing and advertising plans
• Maintaining records of budgets, sales and costs, assessing and reviewing profitability

• Demonstrable experience in the majority of the above
• Excellent verbal and written communication skills.
• Excellent customer service skills
• Commitment to delivering a quality product or service to customers
• Experience in a customer facing service delivery environment, dealing with complaints, etc.
• Good analytical, problem-solving and decision-making skills, logical thought processes.
• A good understanding of business processes, training, recruitment, etc.
• A good understanding of NZ health and safety requirements
• Experience in staff management, performance management, training
• A full NZ driving license
• A clean criminal record
• To pass Drug Test if required