Floor Manager

New World Pioneer is a large, locally owned and operated supermarket in Palmerston North. We employ a team of 200+ team members who pride themselves on delivering exceptional customer service and maintaining high operational standards across the store.

The role

We are seeking a confident and motivated leader to join our leadership team. This is a key operational role suited to someone with supermarket experience and strong leadership skills, or someone ready to step into a leadership position. The role is responsible for overseeing the day-to-day running of the shop floor, supporting department managers, and ensuring the store operates safely, efficiently and in line with new world standards.

• supporting the day-to-day operation of departments and assisting department managers as required
• providing on-the-floor support, guidance and motivation to team members across the store
• helping maintain high standards of merchandising, presentation and product availability across all departments
• supporting and role-modelling exceptional customer service standards
• monitoring productivity and service levels and escalating issues where appropriate
• assisting with opening and end-of-day procedures and supporting the secure opening or close of the store when required
• supporting recruitment, training and the ongoing development of team members
• assisting with stock control and inventory processes

• proven leadership or supervisory experience in a busy retail environment
• strong communication skills and the ability to build effective working relationships
• excellent organisational skills with the ability to prioritise, delegate and problem-solve
• sound judgement and a well-considered decision-making approach
• positive attitude, initiative and strong work ethic
• physically fit and comfortable working in a fast-paced environment
• holds a duty manager certificate or has the ability and willingness to obtain one
• forklift licence is preferred
• experience using sap or similar retail systems is advantageous

Hours of work

this is a full-time position. Days and hours will be discussed at interview and will include working one weekend day.

Eligibility

applicants must hold New Zealand residency or a valid New Zealand work visa and be available to attend an in-store interview.

How to apply

If you believe you have the right attitude, experience and attributes for this role, please apply online including your cover letter and full curriculum vitae.

alternatively, applications can be sent to: lilly.bruntonjohnson@nw.co.nz

only candidates shortlisted for this role will be contacted.