Technical Advisor Customer Support
Join our focused, results orientated and supportive team
- Opportunity to become a go to expert
- Petone based role with opportunities to get out of the office
This is a full-time, permanent position with a remuneration range for of $71,769 to $101,321 (including KiwiSaver). Starting remuneration will be dependent on experience and network understanding.
The opportunity
Wellington Water Ltd have a unique opportunity in this new technical support role to provide customer service, water network expertise and to plan and support work activities, that will enable trade qualified individuals to carry out planned and reactive work for commercial and private water services.
Day to day, you will:
- take inbound enquiries via our new customer support enquiry line (trade line)
- trouble shoot issues
- investigate and locate asset information
- arrange planned water shutdowns and similar network activities that support private remedial water improvements that are being completed by plumbers and other trade qualified individuals.
This will require you to assess asset information and locations, utilise your water network experience and collaborate with internal operation teams to undertake activities that facilitate trade requested work. You will also be required to travel to site and investigate issues from time to time and to scope planned work requirements.
About you
Our ideal candidate may be a Plumber that is looking to come off the tools, or enjoys more customer interaction and resolution.
In addition, you will have the following:
- Qualified Plumber would be an advantage
- An understanding of, and experience leading planned work activities, ideally with understanding of requirements for public work requirements
- Excellent customer service and customer resolution focuses
- Experience arranging, and an understanding of work access permits
- An understanding of water assets, asset location drawings and leak detection technology
- Good written capabilities and use of technology (asset management and mapping tools)
- Previous experience with local by-laws and requirements of private and commercial customers relating to water reticulation
- A relevant trade qualification or level 4 and above water reticulation qualification
- Full driver's licence
Benefits
At Wellington Water, our purpose extends beyond delivering great water services for the region. We foster a thriving community, support a diverse workforce, and offer supportive development opportunities. We genuinely care about your safety and wellbeing.
Our benefits include the following:
- Flexible working arrangements including up to two days working from home
- Comprehensive wellbeing programme, including one paid wellbeing day annually
- Formal and informal professional development opportunities
- Five weeks annual leave accrual will be available following two years of continual service
To view a full list of our employee benefits please copy and paste the URL below into your internet browser's address bar: https://careers.wellingtonwater.co.nz/
About us
Wellington Water is the professional water services provider across Greater Wellington and South Wairarapa. Our job is to provide safe and healthy drinking water, collect and treat wastewater, and ensure the stormwater network is well managed.We're a multi-council owned entity, tasked to manage the infrastructure and deliver water services to our communities.
The value of water (a precious taonga) sits at our organisational heart. Our people are passionate about providing waters services for our communities and environment which is reflective in our values; Tangata Tiaki, Whanau and Mana.
Applications close on Sunday, 15 June 2025
How to apply
To view a copy of the position description please copy and paste the URL below into your internet browser's address bar: https://expressonline.haineslink.co.nz/pdfs/794851_JobDesc.pdf
To apply for the role, click on the 'apply' button or visit the Wellington Water Careers site, please note if you are a Wellington Water employee please apply using your work email.
For further information, email: joinus@wellingtonwater.co.nz
Applicants will be required to undergo drug and alcohol testing prior to commencing employment with Wellington Water. You must also be legally entitled to work long-term in New Zealand or eligible to obtain a working visa.