Senior Customer Service / Administrator – Takapuna

About Us

Our mission is to deliver professional, welcoming, and safe environments where fun and learning go hand-in-hand.

• Job Title: Senior Customer Service / Administrator (ANZSCO Code: 621511 - Retail Supervisor)
• Location: Takapuna
• Work Type: Full-Time, Permanent
• Hours of Work: Rotational roster between 9:00 am and 11:00 pm. You must be available to work weekends and public holidays.
• Minimum Guaranteed Hours: 30 hours per week.
• Hourly Rate: $25.00 – $30.00 per hour.
• Incentives: Performance-based bonuses ranging from $0 to $500 per month.

• Frontline Leadership: Act as the senior point of contact on shift, supporting sales and activity operators while greeting and engaging customers.
• Shift Coordination: Allocate tasks, manage break coverage, and ensure all daily operational checklists and duties are completed.
• Booking Management: Maintain accurate customer bookings, payments, and POS records for group bookings, birthday parties, and corporate events.
• Learning Club Support: Support day-to-day operations for Takapuna Learning Club, including responding to parent enquiries and assisting with student assessments.
• Safety & Compliance: Enforce safety and child supervision procedures across all brands, conducting routine venue checks and responding to incidents.
• Holiday Programmes: Support the delivery and supervision of on-site holiday programmes to ensure a safe, engaging environment for children.
• Inventory & Marketing: Monitor stock levels and assist with in-venue promotions, loyalty initiatives, and special campaigns.

• Experience: A minimum of two years of customer service experience is required.
• Admin: Proven experience in an administrative role or a relevant tertiary degree.
• Language: Must be fluent in English (both written and verbal) to handle parent enquiries and internal documentation.
• Leadership Skills: Experience acting as a senior staff member, including task coordination and training new team members.
• Systems Proficiency: Ability to manage booking systems, calendars, POS Systems and digital records accurately.
• Compliance: Ability to follow and enforce strict health and safety and child supervision standards.