Account Manager

SnapInspect is a fast-growing U.S.-focused SaaS company that builds smart software for property inspections and maintenance. We’re on the lookout for an Account Manager who’s ready to kickstart their career in tech, grow with us, and become a key part of our customer success team.

This role is based in our Snells Beach office (no remote option) and runs Tuesday - Saturday, from 4:00 AM to sync with our U.S. customers.

Why This Role Rocks

This isn’t your average 9 - 5. You’ll be at the heart of our customer experience - onboarding new clients, solving problems, and building strong, lasting relationships. If you’re ambitious, love tech, and want to develop in SaaS, this is your chance to shine.

• Guide new customers through onboarding so they get the best start.
• Support clients across phone, email, chat, and Zoom.
• Smash customer satisfaction and response time goals.
• Spot risks and escalate them before they become issues.
• Keep our Knowledge base fresh, helpful, and easy to use.
• Be the customer’s voice - share feedback and ideas to make our product better.
• Help improve processes, resources, and customer training.

• You’ve got experience in customer support, account management, or another client-facing role.
• Problem-solving is your superpower - you’re proactive and resourceful.
• You’re a strong communicator, written and spoken.
• You juggle multiple priorities with ease in a busy SaaS environment.
• You’re independent but also a team player.

• Have used CRM/support tools like Intercom or HubSpot.
• Are quick to pick up new software and tech.
• Have experience maintaining Knowledge base Documentation.
• Come from a SaaS, tech support, or customer success background.
• Love gathering customer insights and shaping product improvements.

• A chance to grow with a SaaS company that’s expanding fast.
• A collaborative, supportive environment where learning is encouraged.
• Clear career progression and real opportunities to move up.

• Enthusiastic, proactive, and hungry to grow in SaaS.
• Tech-savvy and quick to learn software tools.
• A recent graduate or early in your career - ambitious and ready to commit long-term.
• Looking for a role with stickability, not just a stopgap job.
• If you’re ready to kick off your career in tech and help shape the future of property software, we want to hear from you!