Clinical Administration Assistant

1. 8 FTE | 6-month fixed-term

Whaiora – Kaupapa Maori Medical Centre, Wairarapa

Ko wai matou | About us

Whaiora is a kaupapa Maori health and social service provider delivering whanau-centred care to the Wairarapa community. Grounded in matauranga Maori, Te Tiriti o Waitangi and hauora models of wellbeing, our Very Low Cost Access Medical Centre provides culturally safe, accessible primary health care for our community.

We are committed to Maori health equity, whanau voice, and creating an environment where tikanga, relationships and manaakitanga sit alongside clinical excellence.

Tenei turanga | About the role

We are seeking a Kaikokiri – Clinical Administration Assistant to support our GPs, Nurse Practitioners and wider clinical team. This role is pivotal to the smooth operation of our kaupapa Maori medical centre and to ensuring whanau receive timely, respectful and well-coordinated care.

You will work closely with clinicians to manage clinical administration, patient communication, correspondence, recalls and follow-ups, while upholding high standards of confidentiality, cultural safety and professionalism. This is a role for someone who understands that administration in a kaupapa Maori setting is not just about systems, but about people, relationships and trust.

• Provide high-quality clinical administration support to GPs and NPs
• Manage clinical inboxes, results, recalls, referrals and follow-up actions
• Communicate clearly and compassionately with patients and whanau
• Support efficient clinical workflows and identify opportunities for improvement
• Maintain accurate clinical documentation and data entry
• Uphold Whaiora policies, patient privacy, and health and safety requirements
• Work collaboratively with nurses, HCAs and the wider practice team

Nga pukenga me nga ahuatanga | Skills and attributes for success

• An understanding of, or strong commitment to, kaupapa Maori values and whanau-centred care
• Respect for tikanga Maori and the ability to work effectively with Maori communities
• Experience in a health, clinical or patient-focused environment (primary care preferred)
• Strong organisational skills and the ability to manage competing priorities
• Excellent written and verbal communication skills
• A calm, solutions-focused approach, even under pressure
• High levels of discretion, integrity and professionalism
• Confidence using patient management systems and Microsoft Office
• A willingness to learn, reflect and grow in cultural safety and practice

Medical knowledge or a health-related qualification (including those awaiting registration) is essential.

• Meaningful work supporting Maori health and wellbeing
• A supportive, values-driven team environment
• Opportunities to strengthen cultural capability and professional skills
• The chance to contribute to equitable health outcomes for our community

If you are organised, people-focused, and motivated to work in a kaupapa Maori medical centre where relationships matter, we would love to hear from you.

Please note: This role requires safety checking through the Police Vetting System under the Vulnerable Children Act 2014.

Applications close Friday 16th January 2026