Customer Liaison & Sales Support (Full time)
Tauranga
Job Title: Customer Liaison & Sales Support (Full-Time)
About Us
ID Solutions is a Tauranga-based business specialising in ID cards, printers, lanyards, and event solutions. We value good service, friendly communication, and reliable customer support.
The Role
We’re looking for a full-time Customer Liaison to support our sales and administration team. You’ll be the first point of contact for customers, helping with enquiries, processing orders, and keeping our records accurate using Capsule CRM and Xero.The role is Monday to Friday, standard full-time hours, and would suit someone local who enjoys a mix of customer service, sales support, and admin.
Key ResponsibilitiesHandle customer enquiries by phone and email
Support sales with quotes, follow-ups, and order processing
Maintain customer details in Capsule CRM and Xero
Assist with general office administration and filing
What We’re Looking For
Confident, clear communication skillsGood organisation and attention to detail
Comfortable using computers and learning new systems (Capsule, Xero)
Reliable and able to work independently as well as part of a team
Requirements
Must provide a CV and two referencesMust have a valid photo ID
Must consent to a criminal record check (no criminal convictions)
Local applicants preferred
Hours
Full-time, Monday to FridayStandard business hours
Tauranga
The Role
We seek a part-time Customer Liaison to support our sales and administration team. You’ll be the first point of contact for customers, helping with enquiries, processing orders, and keeping our records accurate using Capsule CRM and Xero...
Tauranga
Key Responsibilities**
• Provide sales support for all branch customers.
• Build and maintain internal relationships with procurement and demand management teams..
• Complete administration tasks as required as per Branch Performance Standards...
Tauranga
and troubleshoot various devices like Smartphones, Tablets, Laptops, and desktops.
• Attentive at the front desk to make new tickets and assist in sales support.
• Provide excellent customer service to customers physically as well as over phone support.
• Resolve...