Key Account Manager
Join a Trusted, Family-Owned Franchise as a Key Account Manager
We are a well-established, family-owned franchise organisation with a strong reputation for excellence, and we’re looking for a motivated and relationship-driven Full-Time Key Account Manager to join our growing team.
This is a pivotal role for someone who thrives in a fast-paced environment and enjoys building meaningful, long-term partnerships. You’ll be at the heart of our operations, acting as a trusted point of contact for franchisees and key clients while ensuring exceptional service delivery at every touchpoint.
What You’ll Be Doing
Build, strengthen, and maintain positive relationships with franchisees and key clients
Manage and oversee key accounts to ensure satisfaction, retention, and continued success
Deliver outstanding customer service, responding to enquiries and resolving issues promptly
Collaborate closely with internal teams to optimise processes and exceed client expectations
Maintain accurate records and prepare reports to support effective account management
What We’re Looking For
Exceptional written and verbal communication skills
Strong computer literacy and confidence using relevant software
A sharp eye for detail and commitment to high standards
Professional, polished personal presentation
Excellent organisational and time-management skills
A proactive mindset with a strong work ethic
Proven experience in customer service and key account management
What We Offer
Full-time role: Monday to Friday, 9:00am – 5:30pm (40 hours per week)
Competitive salary: $80,000 – $100,000 per annum, based on experience
Company vehicle and work phone provided
The opportunity to work with a supportive, values-driven team in a stable and respected business
If you’re passionate about client relationships and looking for a role where your contribution truly matters, we’d love to hear from you.- Apply now by sending your CV and a cover letter outlining your experience and suitability to ashlea@yourrequest.co.nz