Christchurch - Venue Manager

Key Responsibilities

1. Operational Management

• Oversee daily operations across bar, restaurant, and events functions.
• Ensure smooth service delivery during high-volume periods.
• Maintain high standards of cleanliness, presentation, and service quality.
• Manage stock control, ordering, and supplier relationships.
• Ensure compliance with food safety, alcohol licensing, and health & safety legislation.

1. Leadership & People Management

• Recruit, train, roster, and mentor a diverse team of hospitality staff.
• Foster a positive workplace culture, teamwork, and professional development.
• Conduct performance reviews and manage disciplinary processes as needed.

1. Financial Performance

• Monitor budgets, costs, and revenue targets.
• Analyse sales reports to identify growth opportunities.
• Implement strategies to optimise profitability while maintaining service standards.

1. Customer Experience

• Drive exceptional customer service and promptly resolve complaints.
• Uphold the venue’s brand and reputation within Christchurch’s hospitality scene.
• Engage with customers to build loyalty and repeat business.

1. Compliance & Risk Management

• Maintain a current Duty Manager’s Certificate under the Sale and Supply of Alcohol Act.
• Ensure health and safety compliance under the Health and Safety at Work Act 2015.
• Maintain accurate records for audits and inspections.Essential:

• Proven experience managing a busy hospitality venue, bar, or restaurant.
• Current New Zealand Duty Manager’s Certificate.
• Strong leadership and team development skills.
• Excellent knowledge of NZ alcohol licensing, food safety, and health & safety regulations.
• Financial acumen with experience in budgeting and cost control.
• Outstanding customer service and conflict resolution abilities.
• Strong organisational and problem-solving skills.
• Flexibility to work evenings, weekends, and public holidays as required.