Duty Manager - Dargaville
- hours per week guaranteed!
- Staff accommodation! Meals! Uniform! Laundry!
- Step into a front office leadership role and ensure smooth operations!
Situated in lush gardens and overlooking the Waitangi Treaty Grounds and Bay of Islands harbour, Copthorne Hotel and Resort Bay of Islands combines relaxed comfort with cultural richness. From leisure guests to conference visitors, we create unforgettable stays that embody Millennium Hotels and Resorts' "A Thousand Ways of Happiness" promise.
Every experience we deliver is shaped by our purpose: Your best time and place - right here, right now. It's what drives us to Go Further, be Truly Connected, bring Energy On, and Genuinely Care about every moment our guests spend with us.
As part of the team, you'll help bring our purpose and values to life by creating a welcoming, responsive environment where people feel supported and inspired, whether they're checking in, dining with us, or simply taking in the view.
In this role, you'll lead by example to ensure our front office runs smoothly, uphold health and safety standards, and oversee the hotel in the absence of senior managers - uniquely varied leadership opportunity that blends hands-on operations with delivering warm and memorable hospitality.
Key responsibilities:
- Act as the hotel's Duty Manager, including responsibility for the liquor license and emergency protocols.
- Supervise and support front office staff to deliver consistent, professional service.
- Lead daily operations and resolve guest issues with empathy and efficiency.
- Champion health, safety, and legal compliance standards.
- Upsell hotel services, promote our restaurant, and support our loyalty programme.
- Be the go-to for security, guest privacy, and smooth check-in/check-out processes.
What we're looking for:
- A current LCQ Certificate (essential).
- A current General Managers Certificate, or the ability to obtain one.
- Minimum 6 months proven experience in hotel front office or hospitality leadership.
- A full driver's license is preferred.
- A genuine passion for customer service, with excellent communication and multitasking skills.
- A calm, proactive approach to handling pressure and solving problems.
- Confidence in training, leading a team, and using property management systems.
Why work with us:
- Great staff benefits such as discounted staff accommodation, meals on duty, uniform provided, laundry services available.
- Be part of a supportive national brand that values your growth.
- Enjoy exclusive hotel discounts across our properties nationwide.
- Join a team that celebrates meaningful guest interactions and local pride.
- Feel secured with a guaranteed 32-hour work week, and an hourly wage rate between $27-$30.
Apply now and bring your leadership and energy to a hotel that's all about creating memorable stays and making a difference.