Service Coordinator
Wellington
THE ROLE
Rescare is seeking a motivated and compassionate Service Coordinator to join our growing team in the Wellington/Lower Hutt region.Reporting to the Senior Manager, the Service Coordinator plays a pivotal role in the day-to-day operational management of our disability support services. You will oversee a team of support workers, coordinate individualised support plans, liaise with funded agencies, whanau, and health professionals, and ensure service delivery meets regulatory and quality standards.
This is a hands-on leadership role requiring both strategic thinking and genuine care for the people we support.
KEY RESPONSIBILITIES- Coordinate day-to-day service delivery across caseloads
- Lead, supervise, and mentor a team of Support Workers
- Develop, review, and implement individual support and care plans
- Manage staff rostering, leave, and scheduling to ensure continuity of care
- Liaise with Whaikaha, ACC, MoH, and other funding bodies
- Maintain accurate documentation aligned with NZS 8134:2021
- Support incident reporting, risk management, and quality improvement
- Build and maintain positive relationships with the people we support and their whanau
- Participate in audits, reviews, and compliance activities
- Assist with recruitment, onboarding, and training of support staff
- Champion the organisation’s values and person-centred practice
- Contribute to policy development and continuous service improvement
- Minimum 3 years’ experience in the New Zealand disability support sector
- Demonstrated staff supervision or team leadership experience
- Knowledge of Nga Paerewa NZS 8134:2021 and relevant NZ legislation and Familiarity with Enabling Good Lives (EGL) principles and person-centred practice
- Proven ability to manage support plans, documentation, and compliance
- Sound understanding of funded disability services (ACC, MSD)
- Excellent communication and interpersonal skills
- Current full New Zealand driver’s licence
- Eligible to work in New Zealand
- NZ Level 4+ qualification in Health & Wellbeing or Social Services
- Experience with positive behaviour support (PBS) or complex needs
- Familiarity with residential support settings
- Experience with rostering systems and digital care documentation
- Understanding of tikanga Maori and culturally responsive practice
- Current First Aid certificate (or willingness to obtain)
- Flexible Hours
- Meaningful Work
- Supportive Team
- Growth
- Work-Life Balance
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