[ref. d70808124] Customer Service Manager
Auckland
The Customer Service Manager plays a key leadership role in ensuring exceptional service delivery to Atkore Unistrut NZ’s clients. This individual will lead the customer service team and be responsible for managing day-to-day customer interactions, optimising service processes, and ensuring smooth coordination between sales, operations, and logistics.
The ideal candidate will have a strong background in the metal framing, mechanical, or electrical containment industry, with a deep understanding of customer needs and industry-specific service expectations.
Key Responsibilities- Lead and mentor the Customer Service team to deliver high levels of service and responsiveness.
- Manage order entry, processing, and fulfilment workflows to ensure timely and accurate delivery of products.
- Serve as the escalation point for complex customer inquiries or complaints and resolve issues efficiently.
- Collaborate with sales, logistics, and warehouse teams to ensure seamless customer experiences.
- Monitor and report on key customer service metrics and implement process improvements as needed.
- Develop and maintain relationships with key clients to understand their requirements and expectations.
- Train team members on product knowledge, ERP systems SAP, and customer interaction best practices.
- Drive a culture of continuous improvement, efficiency, and customer-first thinking.
- Ensure compliance with the company
Qualifications and Experience
Essential:- Minimum 5 years’ experience in customer service leadership roles.
- Strong background in the metal framing, mechanical, or electrical containment industry.
- Experience working with SAP, Groundplan, Salesforce
- Exceptional communication, problem-solving, and organizational skills.
- Strong commercial acumen and customer relationship management skills in the Construction environment.
- Tertiary qualification in Business, Engineering, or a related discipline.
- Experience with inventory, warehousing, or logistics operations.
- Be part of a global organisation with a strong local presence and reputation.
- Work with a dedicated and passionate team.
- Contribute to major projects and high-impact industry solutions.
- Competitive remuneration and professional development opportunities.
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