CRL Stations Operations Specialist Lead (Fixed Term)

Customers are at the core of what we do, and our people are our biggest asset - we are a diverse workforce, representative of the customers that we serve.

You'll report to the CRL Testing & Commissioning Manager and lead a highly capable team. This is a fixed term role through to June 2026.

Requirements

What you'll be doing:

• Lead the development and review of key station operational documentation including procedures, emergency plans, and safe work instructions—ensuring regulatory compliance.
• Support station operational readiness planning, testing, and commissioning activities across major rail infrastructure upgrades.
• Collaborate with operations teams to mitigate testing disruptions and ensure seamless delivery of timetable changes.
• Coordinate input into station design, integration, and safety testing across Britomart and new CRL stations.
• Drive operational testing, planning for special events, degraded modes, and emergency responses.
• Liaise with the Customer Experience team to ensure smooth delivery of services at new or redeveloped stations.
• Undertake Tester in Charge responsibilities during testing to manage interface coordination with CRL stakeholders and ensure adherence to health, safety, and environmental policies.
• Oversee resources, training, and competency development of AOR station staff to support the CRL Delivery team. This includes consulting with union representatives/delegates with the support of the P&C team.

What you'll bring:

• Minimum 3 years' experience in rail operations, preferably with a focus on infrastructure changes and operational readiness planning.
• Strong leadership skills with the ability to manage direct and cross-functional teams in a complex, dynamic environment.
• Familiarity with tools such as SharePoint, Microsoft Project and general Microsoft Office Suite.
• Understanding of building and rail safety systems, operational procedures and stakeholder management
• Strong written and verbal communication skills
• Competent in adult training and assessment

• Discounted gym membership: Access discounted Les Mills Gym membership
• Free train travel on Auckland passenger trains for yourself and travel privileges for your nominated family, friend and dependents.
• NZ Railways Trust Membership: Benefit from discounted holiday accommodation and medical reimbursements.

Ready for the next step in your career? Submit your application we would love to hear from you!