Operations Coordinator

About Us – Nga Korero Mo Matou

Qestral Corporation Ltd is a premier, new generation retirement group with a strong focus on lifestyle. Our approach starts with great design and extends through to excellence in how our villages and operations are run. We are committed to creating vibrant, well managed communities and a positive, supportive workplace culture.

Qestral currently operates in Christchurch, Nelson, and Whangarei, with future developments planned for Hamilton.

About the Role – Mo te Turanga

This is a newly created role, established to support Qestral’s continued growth and to strengthen companywide operations alongside our Chief Operating Officer and Executive Assistant. As our organisation expands, this position will play a key role in driving coordination, consistency, and operational effectiveness across the business.

We are seeking an experienced Operations Coordinator with a strong operational mindset who can step in and add value from day one. This role is central to the smooth and consistent operation of the Qestral group, providing hands-on coordination, oversight, and analytical support across both head office and village operations.

Working closely with the Chief Operating Officer, Executive Assistant, and wider head office team, you will support our villages by maintaining systems, coordinating workflows, and ensuring operational priorities are executed accurately and on time.

As a new position, you will also have the opportunity to shape how the role evolves and contributes to the broader business.

• Supporting day-to-day operational coordination and administration
• Assisting with the implementation and ongoing management of operational policies, procedures, and systems
• Monitoring workflows and ensuring actions are completed accurately and on schedule
• Collecting, maintaining, and analysing operational data and performance reports
• Preparing regular reporting, identifying trends, and proactively recommending improvements to support continuous improvement
• Maintaining accurate records, registers, and documentation
• Keeping up to date with relevant legislation and industry regulations to ensure compliance
• Managing Companies Office filings and statutory returns as required

About You – Nga Korero Mou

You are an experienced operations professional who brings structure, reliability, and sound judgement to your work. You are highly organised, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.

You take ownership of your work, follow tasks through to completion, and are confident supporting senior stakeholders. You communicate clearly, exercise good judgement, and know when to take initiative and when to escalate.

• A relevant tertiary qualification and/or equivalent operational experience
• Proven experience in an operations, coordination, or similar role (ideally within a complex or multi-site environment)
• Strong written and verbal communication skills
• The ability to prepare clear, concise documentation, reports, and summaries
• Sound judgement and practical decision-making ability
• High attention to detail and a strong sense of accountability
• The ability to manage workflows, meet deadlines, and collaborate effectively across teams

• A newly created role with the opportunity to make a meaningful impact as the organisation grows
• A varied and visible position with exposure across the business
• A supportive, values-driven workplace with a positive culture
• The opportunity to contribute to meaningful outcomes for residents and staff
• Ongoing support for professional development and growth

How to apply

If you’re looking for a role where organisation, reliability, and good judgement matter — and where you can make a genuine operational impact — we’d love to hear from you.

Please apply via Seek or Trade Me with your CV and Cover Letter.