Store Manager
Wellington
Name of Employer: Fragrance Arabica
Locations: Masterton and Lower Hutt
Hours: 30 – 45 hours per week
Locations: Masterton and Lower Hutt
Hours: 30 – 45 hours per week
Pay Rate: $27.00
Fragrance Arabica is seeking a motivated and experienced Store Manager to lead the day-to-day operations of two perfume retail stores in Lower Hutt and Masterton. This role is responsible for maintaining premium presentation standards, driving sales performance, ensuring outstanding customer service, and delivering consistent operational excellence across both locations.
Key Responsibilities- Oversee daily operations across both stores, ensuring consistent service standards, presentation, and performance.
- Lead sales activity by setting targets, monitoring results, and coaching staff to achieve strong customer conversion and repeat business.
- Manage product range, stock levels, replenishment, and merchandising to maximise sales and minimise shrinkage.
- Ensure high-quality visual merchandising, including clean, attractive displays, tester presentation, and promotional set-ups.
- Maintain accurate records for stock movement, sales performance, discounts, refunds/exchanges, and daily reconciliations.
- Monitor store budgets, margins, and operational costs, and implement actions to support profitability.
- Recruit, train, supervise, and motivate staff across both stores, including roster planning and performance management.
- Provide expert customer guidance on fragrance families, notes, layering, longevity, and suitable recommendations based on preferences.
- Handle customer concerns professionally and resolve issues promptly to protect brand reputation and customer loyalty.
- Ensure compliance with health and safety requirements, including safe storage/handling of fragrances and maintaining tidy work areas.
- Implement loss prevention procedures and ensure secure handling of high-value stock and cash.
- Support local marketing initiatives and contribute to building the Fragrance Arabica brand presence in both communities.
- At least 3 years of relevant experience in retail store management (preferably cosmetics, fragrance, fashion, or premium retail) OR any tertiary qualification
- Genuine interest in fragrances, customer styling, and consultative sales
- Must have a driver’s license to travel between the two stores as and when required
- Clean police record.
- Pre-employment drug test may be required.
- Must apply with a current CV.
- Two work-related references are required.
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