[ref. f49364121] Compliance and Quality Assurance Support Officer
Join a mission-driven financial services team committed to protecting Kiwi families.
Position: Compliance & Quality Assurance Support OfficerLocation: National Office – AIL of New Zealand Ltd
Type: Full-Time
Salary: Competitive, based on experience
AIL of NZ Ltd is a licensed Financial Advice Provider specialising in life, health, and disability insurance. We are seeking a detail-oriented and proactive Compliance & Quality Assurance Support Officer to join our team full-time.
In this role, you’ll support our compliance and quality assurance functions, helping ensure our advisers meet regulatory obligations and our business maintains high standards of integrity. You’ll work closely with the Head of Advice & Operations and the Compliance & Training Manager, contributing to adviser oversight, complaints handling, record-keeping, and policy quality assurance.
What you’ll do:
- Assist with compliance checks, complaints handling, and adviser activity tracking.
- Inspect and process new business applications and reinstatements.
- Monitor policy retention and support internal audits.
- Provide administrative support across the business.
What we’re looking for:
- Strong attention to detail and organisational skills.
- Experience in financial services or compliance preferred.
- Excellent communication and problem-solving abilities.
- Familiarity with Salesforce CRM and Microsoft 365 tools.
Why join us?
Be part of a purpose-driven team protecting working-class families.
Work in a regulated, professional environment with growth opportunities.
Contribute to a high-performing, nationwide adviser network.
Apply now to help us uphold quality, compliance, and client trust.
Who are we?
We are a customer focused FAP which services the Life and Disability insurance needs of Kiwis across all of New Zealand.
AIL of NZ Ltd is the exclusive distributor of American Income Life Insurance Company products in New Zealand. Our product provider, American Income Life Insurance Company has been granted an “A (Excellent)” financial strength rating from A.M Best Company, and American Income Life is a subsidiary of the Globe Life Corporation.
We are proud to have been serving Kiwi families since 1995, 30 years this year, and our Google review rating is 4.8 out of 5, with over 1300 reviews!
Our considerable existing customer base provides an opportunity for new advisers to hit the ground running. Also, as noted above, we provide advisers with high-quality leads to ensure that you can focus on providing great service.