Customer Service Team Leader
Hours: Monday to Friday, 8.00am – 5.00pm and Saturdays 8.00am – 11.00am
Ready to lead from the front?New Zealand Couriers is looking for a proactive, organised, and people-focused Team Leader to guide our Customer Services team to even greater success. If you thrive in a fast-paced environment and have a sharp eye for detail, this is your chance to step up and make a real impact.
About Us
Proudly NZ-owned and operated, New Zealand Couriers has been delivering ahead of the pack for over 50 years. As the flagship brand of Freightways, and with over 1,100 employees and 550 independent contractors across 25 locations, we take pride in connecting Kiwis through reliable, efficient courier services.
Our passionate people are the heart of our success – and we’re looking for more great talent to join us.
About the Role
As a Team Leader, you’ll be responsible for overseeing a high-performing team while also rolling up your sleeves to assist with day-to-day operations. You’ll assign and monitor customer queries, drive service excellence, and ensure the accurate processing of financial and operational admin tasks.
This role offers variety, challenge, and the opportunity to support and develop a great team.Key Responsibilities
Assign and monitor customer queries from the service queue
Manage banking-related tasks and ensure prompt, accurate reconciliation
Process, file, and recharge invoices, and handle credits/debits
Oversee and process customer claims and follow up on customer feedback
Conduct regular stocktakes and order stock from Head Office
Assist with monthly accruals and financial reporting
Ensure team is meeting KPIs and national standards of service excellence
Support team development and foster a positive, collaborative culture
What You’ll BringProven leadership ability or strong desire to step into a leadership role
Excellent communication and people management skills
Results-driven approach with strong problem-solving ability
High level of accuracy and attention to detail
Confidence in handling customer feedback and turning issues into opportunities
Strong data entry skills and proficiency in Microsoft Office
A calm, solutions-focused mindset under pressure
What We OfferA stable and supportive work environment in a proudly NZ-owned business
Opportunities for career development within the Freightways Group
A dynamic and friendly team culture where your contribution is valued
A fast-paced role that keeps you engaged and challenged
Sound like your next move?Submit your application today! Please include your CV and a cover letter outlining your experience and why you're the ideal candidate for this role.
All applicants must be eligible to work in New Zealand and be able to pass a pre-employment drug test and criminal background check.