Sales & Operations Assistant
Christchurch
About us:
Magnum Sound & Vision is one of Christchurch’s trusted specialists in premium audio-visual technology. Established with a passion for exceptional sound and cutting-edge home entertainment, we provide a curated range of high-quality products including home theatre systems, Hi-Fi equipment, smart home solutions, and custom installation services.
Our values are:- Integrity: Always deliver on promises.
- Quality: Never compromise on the standards of our work.
- Innovation: Stay ahead by learning and improving.
- Customer Focus: Tailor solutions to meet each customer’s unique needs.
- Teamwork: Value and support each other to achieve shared success.
About the role:
As our business continues to grow, we are looking for a motivated Sales & Operations Assistant to join our Christchurch team. As our Sales & Operations Assistant, you’ll play a key part in keeping the store running smoothly day-to-day. You’ll be the first point of contact for customers, support retail sales, manage stock and inventory, and assist with a range of operational tasks behind the scenes.Your work will help ensure customers receive an exceptional in-store experience while supporting efficient internal processes across the business.
Your responsibilities include:- Deliver outstanding customer service in-store, over the phone, and via email.
- Manage sales transactions, process payments, and handle cash accurately.
- Maintain store presentation, ensuring cleanliness, product displays, and overall tidiness.
- Manage stock, including receiving deliveries, updating inventory, and organizing storage.
- Update product details, pricing, and content on the company website as required.
- Manage product returns, repairs, and warranty claims, ensuring customer issues are handled efficiently.
- Operate the job/project management system to schedule and manage customer jobs.
- Complete assigned tasks using company tools such as Asana and SimPRO.
- Follow store opening and closing procedures, including security protocols.
- Assist with general administrative duties and provide operational support as required.
- Perform other tasks as directed to support the smooth running of the business.
- Strong customer service and communication skills.
- Confidence with sales transactions and POS systems.
- Good organisation skills and the ability to manage multiple tasks.
- Attention to detail and a proactive, can-do attitude.
- Previous retail or customer service experience (preferred).
- Familiarity with audio-visual products or tech (advantageous, but not essential).
- NCEA Level 2 or equivalent.
- Staff pricing at product cost
- Full training provided across AV, retail, and operations
- Career growth opportunities as the business expands
- Supportive, friendly team environment
- Flexible approach to hours where possible
- Access to high-end audio gear for demos and learning
If this role sounds like the right opportunity for you, we’d love to hear from you.
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