Receptionist/Administrator | Greymouthat Health New Zealand - Te Whatu Ora Te Tai o Poutini West Coast -
Support equitable, kind and high-quality care for tāngataand whānau across our Mental Health Services.We are seeking an experienced, organised and compassionateReception & Administrator to join our Mental Health Administration Team.This team plays a vital role in ensuring mental health services are accessible,efficient, safe and welcoming for tāngata, whānau, staff and partner agenciesacross the West Coast.This role is ideal for someone who thrives in a fast-paced,people-focused environment, enjoys problem-solving and is committed tosupporting high-quality healthcare delivery.
About the TeamThe Mental Health Administration Team works in partnershipwith clinical and non-clinical teams across Te Whatu Ora, as well as externalagencies. The team shares a commitment to:Providing equitable, accessible, caring and kind support to tāngata and whānauMaintaining strict confidentiality at all timesFostering collaboration and connectedness across the organisationSupporting safe workload management for cliniciansContributing to a safe, healthy and supportive workplaceEmpowering service improvement, innovation and co-design About the RoleThe Reception & Administrator ensures best-practiceadministrative support across all Mental Health services.
You will use yourspecialist knowledge of reception, administration processes and health servicerequirements to keep the service running smoothly.As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4AFor further information about the administration and clerical pay equity settlement please follow the link below: PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz) Key ResponsibilitiesService SupportProvide frontline reception, customer service and administrative support across Mental Health.Assist with referral management, data entry, MOH reporting requirements and clinic coordination.Manage information requests, Winscribe dictation, procurement, travel and accommodation bookings.Liaise professionally with external service providers and agencies.Maintain confidentiality and adhere to the Privacy Code at all times.Teamwork & CollaborationPromote harmonious working relationships and high staff morale.Work closely with nurses, allied health, doctors and administrative colleagues to maintain open communication and effective workflows.Assist problem-solving across departments to ensure smooth service delivery.Support Business Continuity Planning (BCP), emergency procedures and service sustainability planning.Quality, Systems & InnovationDevelop knowledge of relevant standards, systems, legislation and accreditation requirements.(e.g., Mental Health Act, Ombudsman standards, HDC Code).Identify and report potential risks or issues impacting Mental Health Services.Support service improvements and innovative ways of working, especially for rural health delivery.Ensure regular reporting is timely, accurate and aligned with organisational procedures.Reception & Administrative DutiesProvide exceptional customer service with professionalism and respect.Manage phones, enquiries, filing, scheduling and general office tasks.Produce well-written correspondence when required.Maintain accurate documentation and records.Support the line manager with administrative needs and additional duties as required.
About YouQualifications, Skills & ExperienceEssential:Proven administration or reception experienceNCEA Level 2 or 3 (or equivalent)Strong confidentiality, discretion and professionalismExcellent communication and customer service skillsAbility to work unsupervised, prioritise and meet deadlinesStrong problem-solving skillsHigh computer proficiency across Microsoft Office and other systemsAbility to produce accurate, high-quality written documentsUnderstanding of Te Tiriti o Waitangi and cultural safetyFull NZ Driver LicenceCommitment to ongoing self-developmentDesirable:Health sector administration experienceKnowledge of mental health service processes or rural health settings How to ApplyTo view the position description and/or apply for the roleplease click 'apply now.' All applications must be submitted through our onlinecareers.If you have any questions about the role, please contact KerriMcCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz.Please note, we will be reviewing applications whenreceived and may proceed with the recruitment process, before the closing dateof this advert.