[ref. x00178520] Head of Service Delivery
About Us
We are a Hamilton-based SaaS company on the edge of a major transformation. For years, our managed package has delivered real value to our customers — now, we’re taking the next step: evolving our platform into a fully cloud-native solution. With strong momentum, a global customer base, and a vision for scale, we’re building the team that will take us there.
We’re looking for a delivery-focused leader to join us as Head of Software Delivery — someone who can lead agile teams with clarity and purpose, and who thrives on turning complexity into structure and results.
The Opportunity
You’ll take the reins of our software delivery function at a pivotal moment. This role is ideal for someone experienced in Scaled Agile (SAFe), Scrum, SaaS, and cloud-native transformation. You’ll lead a team of approximately 12 developers (NZ and remote) and be central to how we execute our product roadmap — from a managed package to scalable, cloud-first delivery.
Key Responsibilities- Lead the end-to-end delivery of our SaaS platform roadmap using Scaled Agile and Scrum methodologies
- Working closely with the Solutions Architect, Product, QA and Customer Support to align priorities and deliver product excellence
- Coach and grow the team of in-house and remote developers
- Introduce and scale delivery practices fit for a modern cloud-native SaaS environment
- Report on key metrics to internal and external stakeholders with transparency and confidence
- Significant experience leading software delivery in a SaaS and/or cloud transformation context
- Expertise in Scaled Agile (SAFe), Scrum, and agile planning at scale
- Strong technical understanding of cloud platforms (we use Azure but knowledge of any of the main cloud platforms is great)
- Background managing remote and globally distributed development teams of similar size to ours (12 staff)
- Ideally competent in C# and T-SQL languages
- Track record of improving delivery predictability, quality, and collaboration
- Confident communicator with excellent stakeholder and team leadership skills
- Join at a defining moment as we re-platform and scale globally
- Work with smart, committed people in a supportive, outcomes-focused culture
- Be part of the Senior Management Team to expand your strategic skills
- A rare chance to shape the future of a SaaS product moving into the cloud
- Enjoy modern offices and 5 weeks annual leave
If you’re excited to lead delivery through transformation — and help scale a SaaS product into the cloud — apply now. We’d love to meet you.