Scientific Customer Service Representative

Do you have a science background, a passion for customer service and a flair for communication?

Alphatech Systems are currently looking for a Scientific Customer Service Representative to join their close-knit team based at their head office in Ellerslie.

This position blends technical sales and service support, quoting and order processing, electronic promotions, and cross-functional collaboration with our sales, service, and logistics teams.

What you'll be doing:

You'll work alongside one other Customer Service team member to support our wider sales and service operations. Your key responsibilities will include:

• Responding to customer inquiries - upselling where appropriate, and managing order processing and tracking
• Providing advice on product lines aligned with your scientific background
• Assisting sales representatives with quotes, product information, tender coordination, and follow-ups
• Creating and distributing electronic product promotions
• Supporting service and logistics teams with tasks such as customer and supplier database management, service bookings, and sharing warehouse backup

What we're looking for:

• A BSc in Microbiology, Biochemistry, Cell Biology, or a related scientific field OR
• Experience in a laboratory, technical customer service, or sales/marketing role within the science sector
• Excellent communication and interpersonal skills in English
• Strong computer literacy, including Microsoft Office,
• Familiarity with desktop publishing tools and social media platforms
• A quick learner with the ability to adapt to new systems (including technology) and processes

Why join us:

• Competitive salary
• Free on-site parking
• Supportive, collaborative, and a casual but professional work environment
• Convenient location near Ellerslie Village, with easy access to public transport and great cafes

Who you will be working for:

Since 1983 Alphatech Systems have been a leading supplier of high-quality technical and medical instruments, reagents, and consumables to research, hospital, industrial, and testing laboratories across New Zealand.

They are driven by their values of commitment to excellence, integrity and responsibility, value creation and satisfaction for our customers. These values are the backbone to their success and help create an inclusive and supportive workplace.

How to apply:

If you're passionate about delivering excellent customer service and want to grow your career in the science and technology sector, we'd love to hear from you. Please submit your CV and a cover letter outlining your suitability, goals, and aspirations.

Applicants must be currently residing in New Zealand and hold citizenship, residency, or a valid long-term work visa.

We will be reviewing applications as they are received, so don't delay—apply online today!