Customer Service Representativeat Te Whatu Ora - Health New Zealand Waitematā - - Whangarei
Mobile Breast Screening Unit Customer Service Representative and Receptionist - BreastScreen Waitematā NorthlandPart-time 0.5FTE (40 hours per fortnight), rostered two weeks on, two weeks offBased in NorthlandHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.BreastScreen Waitematā Northland (BSWN) is part of the Ministry of Health’s free national BreastScreen Aotearoa (BSA) Programme.
We screen over 40,000 wāhine each year, and we pride ourselves on consistently delivering a positive experience for our clients.About the RoleWe are looking for a Customer Service Representative and Receptionist to work on our Mobile Breast Screening Unit based in Northland.While the majority of work will be based on the mobile unit, there will also be times where you assist with inbound and outbound calls to our call centre, supporting client bookings and follow-up as needed.This role is responsible for providing an efficient, customer-focussed service to our clients, ensuring they experience a positive interaction.The role involves managing walk-in clients, coordinating with the Medical Imaging Technologists and local Māori Health Providers and escorting clients to changing rooms while explaining the screening process.
The role also entails enrolling clients into the Breast Screening program through various channels, ensuring clients receive necessary forms, and following up with those who haven't responded to invitations. Additionally, the position requires prompt outreach to clients who miss appointments, assistance in rescheduling, and providing advice to clients and primary care regarding appointments and screening/treatment pathways.Click here to view the position description.About UsHealth New Zealand Waitematā provides health services to approximately 650,000 residents of the North Shore, Waitakere, and Rodney areas.
It has the largest population of any district health area.For more information on living and working in Waitematā District, click here.About youAs you will be the first point of contact for many of our clients, experience in a customer-focussed role and a warm, welcoming demeanour is essential.You’ll be comfortable driving to various locations, able to work independently, and have a flexible attitude. You will also be able to demonstrate a high-level of tact when interacting with staff and clients in what can be an emotionally demanding situation.
Experience working with Māori Health Providers and understanding of Te Reo, tikanga and mātauranga Māori is preferred.If this sounds like you, and you’re interested in making a positive impact to the health of wāhine in the Northland community, apply online today!Working at Health New ZealandHealth New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand.
We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.How to ApplyTo apply please click “apply now.” All applications must be submitted through our online careers’ portal by 17 July 2025.
If you have any questions about the role, please contact Sarah Kneller – Recruitment Consultant via sarah.kneller@tewhatuora.govt.nz.We will review applications as received and may proceed with the recruitment process before the closing date of this advert.Job reference: WDHB20189