Customer Experience & Sales Support Specialist
At Trade Me our vision is to be the place where Kiwi look first.
We're looking for a Customer Experience and Sales Support Specialist to join us in providing an exceptional experience to our Trade Me Jobs customers and internal stakeholders. You'll play a key role in supporting the sales team and our customers by answering customer queries via phone and email and proactively supporting our sales team.
You'll own any issues from escalation through to resolution, support our sales team members while they are on the road, carry out one-off projects and be an all round awesome Trade Me ambassador.
**Here is what you can expect from this role:** Provide exceptional service for all Trade Me Jobs Account managers and customers, including handling inbound and outbound calls and emails in a timely manner- Setting up new accounts on various platforms
- Develop excellent product understanding and the ability to problem solve
- Work with our Account Managers to advise customers on best practices as well as ownership of fault resolution
- Support our sales team by upselling to our customers where appropriate, passing on warm leads and responding to support questions
- Recognise and report potential errors or product improvements on the site or our systems and help resolve
- Input relevant info into the CRM system
- Facilitate special projects like organising client events
- Our ideal candidate will have experience in a service desk, phone-based customer service role where you have had to navigate multiple systems
- Computer literacy. We use Salesforce, Slack, Google etc
- Knowledge and understanding of what makes a great customer experience
- A high standard of written communication and interpersonal skills
- Great time management, organisational and administrative ability
You'll have the best time working at Trade Me, and this is why:
**#Flexibility:** Flexibility means different things to different people and we support you to find what works, including a home office set up and utilities allowance. We value team connection and come together in person on Monday and at least one other day a week.
**#Wellness:** Being your best self means caring for your physical and mental wellbeing, we offer lots of resources to help you along the way.
**#Leave:** We support you with leave when you need it, including 5 days of wellness leave each year and 10 days of sick leave from day 1.
**#Social:** Nothing beats getting together to have some fun and celebrate our success. Join us in the office on payday for company paid lunches. Regular Friday drinks and nibbles, annual Trade Me company awards, celebrations and more.
**#Learning:** Whether it's on the job, formal training, mentoring or something else, you'll grow with us from Day 1.
We know some candidates can be reluctant to apply for roles if they feel they don't 'tick all the boxes'. If you're excited about this opportunity, we'd still really like to hear from you so please send us your resume and a short cover note outlining the "Why".
Trade Me is an INZ accredited employer. We truly value diversity and embrace a flexible workplace where people are encouraged to achieve their potential.