Retail Manager

Description:

We at HUNGER STRIKE LIMITED are looking for ONE motivated and committed Retail Manager to join our team in our Restaurant in Auckland. You will be responsible for the Store's operation and will provide excellent customer service. We guarantee a minimum of 30 hours per week and a pay rate between $31.00 and $32.00 p/h.

The Retail Manager is accountable for the overall operational efficiency, profitability, compliance, and customer satisfaction of the store. This role involves leading the team with strategic oversight in staffing, cost management, inventory control, customer engagement, regulatory compliance, and promotional initiatives, while ensuring the highest standards of brand representation and food quality are always maintained.

You will be required to work as per the roster. You need to be available on weekends and public holidays, as well as on floating and split shifts.

Your Key Responsibilities

Operations Management:

• Ensure the smooth and efficient day-to-day operations of the store by effectively rostering staff and maintaining appropriate staffing levels.
• Monitor and control labour costs in accordance with the approved budget to achieve optimal productivity and cost efficiency.
• Prepare and manage labour budgets, cost of goods sold (COGS), and consumable expenditures aligned with sales targets to ensure achievement of desired Gross Profit Margins (GPM).
• Conduct regular cash reconciliations, investigate any discrepancies, and prepare accurate daily and weekly financial reports.

Inventory & Stock control:

• Monitor inventory levels through proactive stock ordering, conducting regular daily and spot inventory checks, and ensuring that Shift Managers verify the accuracy of deliveries and report missing or incorrect items.
• Coordinate with suppliers to claim credits for missing or rejected products.
• Ensure timely and accurate execution of daily and weekly stocktakes to maintain the cost of sales within budgetary limits.
• Follow accurate forecasting methods to reduce food wastage and improve inventory turnover.

Quality, Hygiene & Compliance:

• Maintain the highest standards of store cleanliness, merchandising, and visual presentation at all times, following brand and franchisor expectations.
• Ensure strict adherence to food safety and health and safety compliance through regular training, periodic audits, and proactive resolution of any non-conformities.
• Ensure successful outcomes in all food safety audits, including FSCC and Assure Quality audits, achieving "At Standard" and "No Non-Conformances" ratings, and resolving audit findings within specified timeframes.
• Ensure full compliance with all business operations with applicable government legislation and local council regulations.

Staff Training, Recruitment & Development:

• Recruit suitable candidates for various roles, conducting comprehensive induction and orientation programs to ensure seamless onboarding.
• Accountable for overseeing staff performance, and where necessary, initiating formal disciplinary procedures as per company policy, including making decisions related to the termination of employment when warranted.
• Proactively strive to recruit staff from the local community, promoting diversity and inclusion within the workforce.
• Continually assess existing training systems and implement new tools to adapt to evolving business demands, providing ongoing development to enhance staff competency levels.

Customer Service & Brand Experience:

• Resolve customer complaints efficiently and tactfully, drawing from feedback obtained through various channels, including Guest Experience surveys, Google Reviews, and direct feedback.
• Ensure a consistently positive customer experience in line with brand values and expectations

Sales Optimisation & Local Marketing:

• Identify and implement innovative methods to enhance sales, including running targeted promotions, adjusting menu offerings based on product performance, and setting and adjusting the product prices tailored to local customer demographics.
• Design and execute local sales marketing based on customer behaviour, seasonal trends, and community engagement.
• Utilise local social media platforms and aggregator apps to advertise products and increase visibility, engagement, and sales.
• Execute special promotions based on local community demographics and purchasing behaviours across multiple delivery platforms.
• Actively coordinate and recruit drivers to ensure timely and accurate delivery of customer orders within promised timeframes.

Additional Duties:

• Perform any other reasonable tasks or responsibilities as assigned by the Franchisee Owner.

Skills & Experience required:

• Minimum 2-3 Years of relevant experience in the fast-food industry or a quick-service Restaurant required to work as a Retail Manager. However, a Diploma or a bachelor’s degree can substitute for the relevant work Experience requirement.
• Ability to work in a Multicultural Environment.
• Possess motivational and leadership skills.
• Team player and able to work competently under pressure.
• Must be able to pass a drug test and possess a clean character