Store Manager

Store Manager

We are seeking an experienced and motivated Store Manager to join our busy family bakery business in Auckland. This role is responsible for overseeing the retail performance and daily coordination of the shop to ensure high standards of customer service, staff management, sales growth, and operational efficiency.

This is a permanent, full-time position offering 40–45 hours of work per week. As our bakery operates seven days a week, flexibility to work weekends and public holidays is required to meet the operational needs of the business. Working hours will generally be between 5:00am and 4:00pm.

Pay rate: $25-$35 per hour (depending on qualifications and experience)

Key responsibilities include:

• Managing retail sales performance and implementing strategies to achieve revenue targets
• Monitoring customer trends, competitor activities, and local market conditions to support business growth
• Working with the bakery production team to plan product ranges, seasonal offerings, and promotional items based on customer demand and sales performance
• Supervising and coordinating the daily activities of bakers, assistant bakers, and shop assistants to ensure efficient workflow and service standards
• Supervising staff performance, training, rostering, and workflow coordination
• Managing inventory levels, stock ordering, and supplier coordination
• Ensuring promotional, merchandising, pricing, and marketing activities are implemented effectively
• Maintaining high standards of customer service, shop presentation, cleanliness, and visual merchandising
• Supporting the development and performance of team members through regular supervision and feedback
• Managing customer enquiries, feedback, and complaints in a professional and timely manner to maintain customer satisfaction and business reputation
• Liaising with local councils, regulatory authorities, and service providers to ensure ongoing compliance with food safety, licensing, and operational requirements
• Ensuring compliance with workplace health and safety requirements, food safety regulations, council compliance obligations, and company operational policies
• Assisting customers with product advice and service support when required
• Overseeing retail operations to ensure efficient and profitable shop performance

To be successful in this role, you should have:

• At least three years of relevant work experience in a retail or service management role; or
• A relevant tertiary qualification such as a Diploma in Business, Finance, Accounting, Management, or related field
• Strong leadership, communication, and staff management skills
• Good understanding of inventory control and retail sales operations
• Ability to work in a fast-paced customer-focused environment
• Strong organisational and problem-solving abilities •Clean criminal record and drug-free status

Applicants must have the legal right to work in New Zealand or meet the requirements for obtaining a valid work visa.