Assistant Manager - Boutique Motel

As a Motel Assistant Manager, you will oversee daily operations, ensuring a high standard of customer service and smooth running of the motel. In addition to front office and management duties, you will actively assist the housekeeping team, supplementing their tasks as needed to maintain high cleanliness standards and assisting with marketing the motel through promotions and social media channels.

Key Responsibilities:

Carry out daily motel operations, including check-ins, check-outs and guest inquiries

Supervise and monitor housekeeping

Handle bookings, cancellations, online reservation systems, guest communication and reviews

Ensure excellent customer service and resolve any guest concerns efficiently

Assist and supplement the housekeeping team with their tasks to ensure the rooms are ready on time

Maintain overall motel cleanliness indoors and outdoors, safety, and compliance with health regulations

Monitor occupancy levels and assist in revenue management

Oversee stock control and ordering of supplies on the request of the manager

Assist with basic rostering, timesheets and staff management

Requirements:

Previous experience in hotel/motel management or a similar hospitality role

Strong leadership and customer service skills

Must assist in housekeeping duties

Ability to work flexible hours, including weekends and public holidays

Experience in reservation systems ( RMS)

Excellent communication and problem-solving abilities

Legal right to work in New Zealand