[ref. j5910117] Christchurch - Superstar Barista and Customer Service Champions.
Position Purpose
To provide extraordinary and efficient customer service at the counter, and within our store. The Barista/CSR must ensure excellent standards of housekeeping, cleanliness and product quality are maintained. This role will include weekends.
In addition the Barista/CSR must complete all tasks to the stated Health, Safety, Security and Environment (HSSE) policies and Food Safety Standards.
Attributes
You thrive on providing customer service that is extraordinary. You do so in a manner which is friendly, welcoming and efficient. You thrive on making great coffee fast. You are well groomed, presentable and approachable, and are team orientated.
Principle Accountabilities
In addition to following Hattrick's policies and procedures, principal accountabilities include, but are not limited to:
- Provides quality customer service at the console
- Conducts housekeeping and merchandising checks
- Secures cash and manages the shift to balance
- Complies with HSSE (Health, Safety, Security and Environment) and Food Safety Standards
- Handles customer/supplier complaints efficiently and in a friendly manner
- Promotes Z Rewards
- Develops and maintains great working relationships with all site staff members, Site Leader, Operations Managers and Retailers.
- Is always looking for ways to improve our processes for the benefit of both staff and customers
- Completes other tasks on site when required