[ref. t66330100] Operations Manager

About Us

With a nationwide team of dedicated franchisees, we help businesses stay clean, compliant, and running smoothly. Learn more at www.cookright.co.nz.

About the Role

The role is vital to ensuring the smooth delivery of our services and maintaining high levels of customer satisfaction. The successful candidate will work closely with both management and staff to ensure efficient coordination across all areas of the operation.

• Provide leadership with open, clear communication and direct the staff effectively.
• Manage day-to-day operations under the guidance of the Managing Director.
• Handle calls and email enquiries, ensuring they are actioned satisfactorily or passed to the appropriate person.
• Maintain positive working relationships with customers and ensure professional and timely handling of enquiries.
• Collaborate with head office staff to ensure all administrative tasks are completed accurately and promptly.
• Manage operational employees in terms of scheduling tasks, timekeeping, payroll records, leave management, performance issues, and general administration.
• Work closely with the Managing Director to allocate resources efficiently to maintain workflow and customer satisfaction.
• Collaborate with sales staff to ensure that potential and confirmed work is fulfilled on time and within budget.
• Quote jobs and assist in sales strategies, marketing, and quoting.
• Foster a high-performance culture that embraces change and enables staff development.
• Ensure customer orders are fulfilled daily to the required quality and service standards.
• Manage and maintain business assets, including vehicles and equipment, ensuring they are in good working order.
• Oversee stock and consumables, ensuring adequate storage, allocation, and reconciliation.
• Ensure adherence to health and safety policies, conducting accident and incident investigations and compliance audits.
• Chair health and safety meetings, compile operational reports, and maintain up-to-date records.

• Minimum two years of hands-on experience in the commercial kitchen servicing industry (e.g. oil filtration, fryer cleaning, waste oil collection, or related services).
• Some exposure to team leadership, coordination, or supervisory responsibilities is preferred.
• Strong communication and interpersonal skills, with the ability to work collaboratively across teams.
• Practical problem-solving skills and a strong sense of operational efficiency.
• Familiarity with job management systems, scheduling tools, and general business software.
• A good understanding of health and safety regulations relevant to industrial or kitchen environments.

How to Apply

If this opportunity sounds like the right fit for you, we’d love to hear from you. Please submit your application directly through Trade Me Jobs with your CV and a brief cover letter outlining your relevant experience.