Operational Team Lead Technician, Inpatient Pharmacy - Pharmacy Serviceat Health New Zealand - Te Whatu Ora Counties Manukau -
This is an excellent opportunity to step into a key leadership role driving excellence in technician training, service delivery, and quality improvement. while making a meaningful impact.About the RoleReporting to the Medication Supply and Systems Manager, this role provides day-to-day leadership, coordination, and supervision of Pharmacy Technicians within the inpatient dispensary.You will play a critical role in:Coordinating technician education, training, credentialing, and validationEnsuring safe, efficient, and high-quality medication supply servicesSupporting quality assurance, compliance, and audit readinessDriving continuous improvement and service developmentThis is a hands-on leadership role, working alongside your team to deliver high-quality, patient-centred pharmacy medication supply services.To view the full Job Description, please click hereKey ResponsibilitiesAs a Pharmacy Technician, you will be part of delivering a digitally enabled pharmacy service that supports inpatient and outpatient care across Middlemore Hospital and satellite sites (including the Manukau Health Park)Lead workflow, rostering, and task allocation to ensure safe and efficient service deliverySupervise and support Pharmacy Technicians, managing operational demands and issuesProvide real-time supervision, support, and escalation management for Pharmacy Technicians Coordinate technician training, education, and competency validationMentor staff to build capability and strengthen professional practiceSupport incident review and SOP development to ensure quality and complianceDrive continuous improvement, innovation, and a culture of accountability Working with the Medication Supply and Systems Manager, manage complex operational issues, including prioritisation, resourcing, and conflict resolution.
About YouTo be successful in this role, you will bring:NZQA National Certificate in Pharmacy (Technicians) Level 6 (or equivalent)Minimum 4 years hospital pharmacy experience in operational servicesExperience in training, mentoring, and developing techniciansStrong understanding of pharmacy legislation, standards, and audit requirementsProven ability to lead workflow and manage service delivery pressuresExcellent communication, interpersonal, and problem-solving skillsPreferably have competency with pharmacy systems such as Pyxis, MedChart, and ePharmacyPersonal AttributesExperience in credentialing/validation programmes or training developmentPrevious leadership or team coordination experiencePassion for developing others and building team capabilityCommitment to quality, professionalism, and patient safetyResilient, adaptable, and solutions-focusedCommitment to equity, cultural safety, and Te Tiriti o Waitangi principlesWhat We OfferAt Counties Manukau, we are committed to delivering equitable, high-quality healthcare to our community.
Youll join a supportive, collaborative team that values leadership, innovation, and continuous improvement.This is a unique opportunity to step into a senior technician leadership role, build your experience, and contribute to a high-performing inpatient pharmacy service.Working at Health New Zealand | Te Whatu OraTe Whatu Ora is committed to delivering Pae Ora Healthy Futures and upholding the principles of Te Tiriti o Waitangi.We embrace diversity and inclusion, welcoming applications from our Māori, Pacific, disabled, and rainbow communities. Apply NowIf you are passionate about inpatient pharmacy services and want to be part of a team that values excellence, innovation, and patientcentred care, we would love to hear from you.To apply, please click Apply Now. All applications must be submitted through our online careers portal by Sunday 24th May 2026, including an updated CV.
If you have any questions about the role, please contact Reshma Amin at Reshma.Amin@TeWhatuOra.govt.nz