Team Lead (L1) - Kaihautū ā-kapaat Inland Revenue Te Tari Taake -

Team Lead (Level 1)

• permanent vacancyLocation: ManukauSeeking an opportunity to lead, coach and develop a team?Interested in encouraging a team to improve outcomes for customers?The opportunity
• Ara Whiwhi MahiAs a Team Lead in Inland Revenue's Families segment, you'll lead a group of passionate Customer Service Officers who support New Zealand families through key products such as Working for Families, Child Support, and other essential entitlements.Every day, your leadership will help improve customer experiences, strengthen compliance, and contribute to Inland Revenue's vision of right from the start customer service.In this varied role you will:Focus on supporting your team to develop and build their capabilities; to support better business outcomes and ensure a positive employee experienceEncourage your team to continually look for opportunities to improve our services for customers, across all our channels and productsActively manage and coach your people to provide end-to-end customer service, enabling our 'right from the start' approach.Role model leadership behaviours and deliver on customer and performance outcomesAct as a point of escalation or assistance to support resolution of complex issues to achieve better outcomes for IR and our customersSupport the health, safety, and wellness of your peopleAbout you
• MōuTo be successful in this role you will have the motivation to be part of our fast-paced environment that is all about people.You will also have:strong leadership skills, including the aptitude to develop and motivate people to perform in their rolethe ability to effectively plan and manage your teams work programmethe capability to make effective decisions that consider the impacts and interdependenciesa strong desire to learn and grow as a people leaderthe ability to explain the 'why' behind our direction and decisions, so your people feel connected and know how their everyday work contributes to IR's goals and outcomes.Put your capability and learning, experience, and passion into play, to take your team further.Previous leadership experience or equivalent is highly regarded.About us
• Mō mātouCustomer and Compliance Services (CCS) is made up of two groups: Individuals and Business.

We demonstrate Whanaungatanga, Manaakitanga and Mahi Tika in everything we do, so we can continue to make Aotearoa New Zealand an even better place to live and work.We are the first point of contact for IR's customers, from individuals through to families and local and international businesses.

• Tono maiIf this sounds like an opportunity you would like to pursue, please apply online by attaching a copy of your CV and a cover letter outlining how you meet the role requirements as outlined here.If you have any questions, please email sara.hall@ird.govt.nz and one of our team members will be in touch with you.Applications close at 5pm on Thursday, 19 February.