Front of House Manager
Lead and inspire the Concierge team to deliver flawless service
- Work in a stunning Northland location with high net worth clientele
- High-end hospitality team in one of Northland's most stunning locations
Our Client
An incredibly unique establishment situated on the East Coast of Northland just outside of Auckland is continuing to expand its service offering to high net worth members and clientele in 2025. Over the past few years, its restaurant has become a premium hot spot for both members and the public, offering a relaxed, welcoming atmosphere paired with exceptional food and beverage experiences.
We are now looking for a Front of House Manager to join the team, someone who thrives in a luxury hospitality environment and takes genuine pride in creating unforgettable guest experiences.
About the Role
As Front of House Manager, you will play a key leadership role across concierge, ensuring every guest interaction exceeds expectations. You will oversee the daily operations of the Concierge and Guest Services departments, support the wider hospitality team, and make professional decisions in the absence of senior management.This is a hands on role suited to someone with strong service intuition, excellent communication skills, and a proactive, can do mindset.
What You Will Be Doing- Lead and support Front of House operations, ensuring seamless daily service
- Deliver outstanding customer service to members and guests at every touchpoint
- Manage and train Concierge staff while maintaining high presentation standards (Team of 4 - 6)
- Oversee guest check ins and check outs, activity bookings, and financial transactions
- Liaise across departments to ensure a cohesive, high end service experience
- Handle guest feedback and problem solve with professionalism and care
- Maintain accurate records, logs, and administrative processes
- At least three years experience in high end or luxury hospitality
- Proven leadership or supervisory experience within a guest facing role
- Excellent organisational, interpersonal, and communication skills
- Confidence with technology and reservation systems
- A polished, professional manner with a genuine love for people and service
- Flexibility to work evenings, weekends, and varied shifts as needed
- Work in one of Northlands most exclusive and picturesque destinations
- $32 - $35 (depending on experience)
- Join a forward thinking hospitality team committed to excellence
- Be part of an expanding operation with opportunities to grow your career
- Competitive remuneration and supportive leadership culture
If you are passionate about creating world class guest experiences and want to be part of something truly special, apply now to join this incredible hospitality team.