Senior Customer Service - Invercargill
You will be supporting the Branch Manager with running branch operational requirements while leading from the front and being a role model in customer engagement and solution selling practices
**Key Responsibilities**- Providing sales support for all branch customers
- Liaising with Internal sales teams for contract sales fulfilment as appropriate
- Provide operational cover for the Branch Manager and other senior branch staff when they are off site
- Building and maintaining internal relationships with procurement and demand management teams
- Filling out dockets/credits/checking dockets/pricing of dockets and ensure that are all dockets are approved and signed off
- Completing administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits
- Operation of forklift for movement of product around the site and stack and store product to the required standards
- Excellent customer service skills are paramount
- Flexible, reliable and customer focused
- Strong communication skills, both verbal and written
- An advanced knowledge of Hynds products and application knowledge
- A good understanding of infrastructure overall, three waters and experience or qualification in the infrastructure and or civil industry is advantageous
- NZ driver licence full class 1 and F endorsement
**Who we are:**
Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family-owned and has built its reputation on customer service and innovation.
We are committed as a team to helping our customers succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.
**Pre-employment checks:**
Hynds are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.