Operations Manager

1. Financial Management

• Work with the Directors to Formulate strategic and business plans
• Work towards achieving financial targets as agreed with the directors.

1. Operational Management

• Ensure all branches are staffed with adequately trained staff.
• Customer service is always of an exceptional standard.
• Cash holdings to be kept within approved limits and all excesses to be cleared in a timely and secure manner.
• Security training of staff to be ongoing thus providing a safe workplace for staff and customers
• Health and Safety requirements to be always met
• Correspondence both inward and outward to be attended to in a prompt manner
• Branches opened and closed on time, every time
• Review operational procedures on an on-going basis and implement changes to improve processes
• Conduct regular staff meetings to discuss process improvements, customer complaints, security measures and other operational matters

1. Complaints

• Handle customer complaints in a professional and prompt manner and provide feedback to customers as soon as possible.

1. Filing and Reporting

• File all records in an orderly and presentable format for ease of future use and access.

1. Sales and Marketing

• Branch level advertising to be maintained in consultation with the Sales and Marketing Manager (NZ)
• Staff to be kept informed/trained of new products for effective selling
• Be aware of competitor activities and review product pricing to ensure competitiveness

1. Compliance

• Support the Compliance Manager to ensure that Anti-Money Laundering Policies are strictly adhered to.
• You will attend to items brought to your notice via the periodic audits done by the Compliance Officer.

1. Human Resource Management

• Advertise and recruit staff members with qualifications and experience relevant to positions vacant
• Ensure Staff members are trained and are well conversant with the AML/CFT Act
• Organise in-house training as required to ensure staff are fully conversant with their job requirements
• Being a leader in the organisation, set good working habits and provide direction to subordinates to create a friendly and warm atmosphere that will encourage team spirit and a sense of belonging
• Have contingency plans in place to cover for absent staff due to sick leave, annual leave etc
• Staff records to be kept up to date maintaining confidentiality
• Ensure that employment laws are followed at all times

1. Asset Management

• Ensure that plant, equipment and other assets are in good and working condition
• Company vehicles are strictly used for business purpose and kept in good care and condition

Any other duties and responsibilities assigned/ delegated by the Directors or the Group Manager will also come under your scope of duties.