Operations manager
Job Type: Full-Time
Location: Auckland Region.
Minimum & maximum work per week: 30- 40
Working days: Monday to Friday, between 8:00 AM to 8:00PM Pay range: $30.00 to $35.00
Based in Auckland, we proudly deliver top-tier cleaning services tailored to both residential and business clients. From homes and offices to warehouses and outdoor spaces, our expert team offers comprehensive solutions that meet the highest standards of hygiene and presentation.
With our current Operations Manager transitioning out of the role, we are seeking a dedicated full-time, permanent Operations Manager to join our growing cleaning services company in Auckland. This position requires a commitment of at least 30 hours per week, Monday through Friday, and offers an exciting opportunity to help elevate our day-to-day operations to the next level.
The successful candidate will play a critical role in overseeing and optimizing cleaning operations across multiple sites, ensuring service quality, efficiency, and compliance with company standards.
Key Responsibilities of the role:
- Oversee day-to-day operations and job allocations of the company
- Conduct market research and competitor analysis to inform service offerings and market positioning, contributing to the strategic planning of the business.
- Negotiate contracts and manage relationships with suppliers and vendors to ensure the procurement of quality cleaning supplies and equipment at competitive prices.
- Handle rostering, inventory, timesheets, and staff reporting.
- Drive efficiency and continuous improvement in operations.
- Allocate cleaning teams, equipment, and cleaning supplies based on client requirements, schedules, and budget constraints.
- Assign daily/weekly tasks to cleaning teams and monitor progress to meet deadlines and client expectations.
- Hire, manage and support cleaning supervisors/team leaders.
- Conduct performance reviews, provide constructive feedback, and address underperformance or disciplinary issues in line with company guidelines.
- Foster a positive work environment by promoting teamwork, resolving conflicts, and recognizing achievements.
- Monitor quality, safety, and compliance across all sites.
- Maintain strong client relationships and respond to queries or issues.
- To ensure that we meet the weekly and monthly budgets. Monitor expenses and revenues to ensure the business operates within set financial goals.
- Prepare and present reports on operational performance, service efficiency, and customer satisfaction to directors.
Requirements:
- At least 2 years’ experience in same industry or have a relevant level 4 qualification or above
- Strong leadership, communication, and organisation skills.
- Sound knowledge of cleaning procedures and health & safety
- Proficient in Excel/Google Sheets and general admin systems.
- Full NZ Driver’s Licence and flexibility for occasional after-hours work
What We Offer:
Competitive salary with opportunities for growth A dynamic and supportive work environment Career development and leadership opportunities
If you're a proactive leader with a strong work ethic and a passion for maintaining high standards, we want to hear from you.