Customer Service Consultant | Mātanga Hāpai Ratonga Kiritakiat New Zealand Lotteries Commission -
About our contact centre:Working in the Lotto NZ Customer Service team means stepping into a world of flexibility, variety, and the chance to grow your skills withon-the-job training while making an impact and helping Kiwis every day. We are a supportive, fun, and inclusive team and notwo days are the same!We're here for our players and retailers 365 days a year, and our Customer Service centrebuzzes with energy during these hours:Mondays, Tuesdays, Thursdays, Fridays: 6:30am ' 8:00pmWednesdays & Saturdays: 6:30am ' 9:00pmSundays: 7:30am ' 6:30pmOur shift patterns include a weekend day ' becauseLotto magic doesn't take weekends off!You'll be based at our vibrant Newmarket office in Auckland, with the added bonusof hybrid working.
Once you're confident and have achieveda level of proficiency in the role, you may be able to work from home on agreeddays ' giving you the best of both worlds (subject to our hybrid working policy). What you'll be doing:providing omnichannel support to both our digital customers who use the MyLotto app and website, as well as our retail customers.solving problems and making things right with confidence and care ' from registration, payments, ticket queries, prize claim support, lost tickets, tech hiccups to how to play our games safely.translating techy talk into plain English and logging and resolving all queries with efficiency and accuracy.providing technical support for Lotto NZ retailers with their equipment and instore ticketing processes.What you'll bring:previous experience in a call centre environment ' ideally omnichannel.a genuine passion for helping people and solving problems!strong prioritisation and time management skills.excellent verbal and written communication skills ' you're clear, calm, and kind!a cool head under pressure and a can-do attitude.the ability to interact effectively with a wide range of people.tech confidence ' you know your way around a computer and can pick up systems quickly.