Auckland - Customer Service Representative

• 6 month assignment, may extend or go permanent!
• Albany/Rosedale area – off Constellation, free onsite parking!

NO OVERSEAS BASED APPLICANTS please

• Up to $30.78/hr (incl 8% hol pay)
• Free onsite parking (a big plus in Rosedale)
• Cafes 2 minutes away
• Work through to 2026
• Recognised international brand, the leading supplier worldwide
• Flexibility if time needed for eg Dr’s visit – work as a team
• Product and systems training (SAP is used), google sheets - meets/hangouts
• Opportunities for growth, possible extension to 12 months or even permanent
• A great team! Yourself, one other CSR and a CSR Team Leader

• An international company headquartered in the US, my client is a leading manufacturer of a range of products that service the needs of those using outdoor equipment
• An importer and distributor in NZ, reporting through to Australia, this company has just had a bumper year, with more to come!
• You will be supporting the needs of their existing dealer network which ranges from large well known retail stores to specialist stores that stock their range of products

• Resolve customer enquiries regarding company products and ensure on-time delivery of products
• Troubleshoot to determine root cause of customer concern and provide support
• Order management, review inventory availability and coordinate logistics
• Enter customer contact details into Customer Relationship Management software (SAP is used, but any ERP experience will suffice as systems training will be provided)
• Customer follow-up, communicating delivery dates and explaining backorders
• Investigate and resolve inquiries related to order fulfilment, debits, credits and returns
• Monitor open orders and scheduled shipment dates to expedite as needed to meet customer expectations
• Develop great working relationships with both internal and external customers who are located nationwide – urban and rural sectors!

• Will have customer service ‘product/delivery’ based experience (not from just the service sector or a Call Centre)
• Will enjoy being part of a small vibrant busy but relaxed team
• Have a quality focus and excellent problem solving skills
• An interest in the great outdoors would be helpful!
• Systems savvy, great documentation, listening and phone skills, being able to resolve issues and multi-task

To be considered for this fantastic Temp assignment with ongoing potential, please send an updated resume through to Sue Brash by clicking apply now.