Phone Sales Support

• Deliver excellent service to customers over the phone and by email.
• Accurately process orders, suggest suitable alternatives, and aim to impress customers so they choose you as their preferred supplier.
• Contribute to efficient order processing and delivery.
• Support counter sales and warehouse operations when needed.

Key responsibilities

• Serve customers promptly and professionally over the phone and via email.
• Record, price, and process orders accurately.
• Offer alternative products when requested items aren’t available.
• Avoid product suitability recommendations; instead, provide options for the customer to choose from.
• Process internet orders efficiently within required timeframes.
• Upsell related products or additional items relevant to the customer’s needs.
• Identify and share new customer leads with the sales team.
• Coordinate with warehouse, account managers, delivery teams, and suppliers to fulfil orders on time.
• Follow internal processes, including quote follow-ups and documentation.

• Enter orders accurately into the system.
• Prepare and forward delivery paperwork to administration daily.
• Check incoming stock against supplier paperwork and update inventory.
• Process credits and other administrative tasks as required.

• Build rapport with customers to encourage repeat business.
• Maintain professional relationships with colleagues and suppliers.
• Participate in training and continuously grow product knowledge.

• Assist at the trade counter: greet and serve walk-in customers.
• Help in the warehouse with picking, packing, stocktaking, receipting, and general tidying as required.

• Follow health and safety procedures to protect yourself and others.
• Keep your workspace neat and hazard-free.
• Report hazards, incidents, or near misses promptly.

• Previous phone-based sales or customer service experience.
• Product knowledge in fasteners or related industries is an advantage.
• Confident using computers and business software.
• Good numerical skills for pricing and calculations.
• Strong attention to detail and accuracy.
• Clear verbal and written communication.
• Ability to manage multiple tasks and prioritise effectively.

• Positive, friendly, and professional attitude.
• Willingness to follow processes and instructions.
• Initiative and proactive problem-solving.
• Team player who supports colleagues when needed.
• Reliable attendance and punctuality.
• Focus on upselling and adding value for customers.

This role offers a mix of phone sales, administration, and hands-on support, perfect for someone who enjoys varied work, teamwork, and building lasting customer relationships.