Software Support & Migration Specialist – Tauranga
We’re looking for a motivated and positive person to join our Product Support team in Judea, Tauranga. This is a full time role (40 hours per week), a day off for your birthday, and health insurance provided.
About the Role
Your first focus will be helping our existing customers move from our old software suite into our new SaaS based system. You’ll:- Learn all aspects of our software solutions and integrated hardware (full training provided).
- Migrate clients into the new platform and set up their hardware in the software.
- Train clients remotely via Teams and in person at our Tauranga training room.
- Liaise closely with customers to make their transition as smooth as possible.
Once migrations are complete, your role will evolve to supporting both new and existing clients with their software needs, answering questions, solving issues, and providing training. You’ll be part of the team that often represents our customers’ first contact with Everlink, so professionalism and a great phone manner are key.
What We’re Looking For- Strong computer literacy and the ability to learn new software quickly.
- Excellent communication skills and a brilliant phone manner.
- Friendly, positive attitude with pride in your work.
- Highly organised, reliable, and able to manage multiple tasks.
- Someone who enjoys helping people and thrives on solving challenges.
- Keen to contribute ideas and improvements that make our support team and software more efficient, your input will help shape both your future and ours.
- Flexible hours: rotating shifts 7:30am to 4:00pm or 9:30am to 6:00pm.
- Birthday leave, your special day off, on us.
- Health insurance provided.
- Supportive, positive workplace where your input is valued.
- Clear pathway to grow into advanced software and hardware support roles.
- Be part of a company whose products are relied on 24/7, nationally and internationally.
On-Call Roster
Once fully trained, you’ll join our support roster (about 1 week in every 4). This is phone support only, usually with minimal calls (often none). A daily on call allowance is paid.
LocationOur head office and training facility are in Judea, Tauranga.
If you’re professional, enthusiastic, and ready to take on a role that combines technology, customer support, and process improvement, we’d love to hear from you.
Apply today and help us deliver the next chapter of Everlink’s software journey.