Hardware Support Specialist – Tauranga - ref. c46750319

We’re looking for a skilled and motivated person to join our Product Support team in Judea, Tauranga. This is a full time role (40 hours per week), a day off for your birthday, and health insurance provided.

About the Role

This role is all about being our hardware guru, the go-to person for installation, configuration, setup, and diagnostics. You’ll work closely with field technicians across New Zealand and internationally, helping them resolve issues quickly and efficiently.

Our systems connect to pumps and equipment that manage the flow and dispensing of fluids, so any experience with fuels, oils, additives, or similar industries will be a big advantage. A good understanding of how pumps, valves, flowmeters, and level sensors work will help you hit the ground running.

• Provide hardware support to installers, distributors, and customers.
• Provide support and help guide installation, setup, wiring, and troubleshooting.
• Diagnose faults and resolve issues with speed and accuracy.
• Develop and improve wiring diagrams, manuals, and documentation for both our support team and field installers.
• Test new hardware and firmware before release, working with R&D and production teams to eliminate issues * and improve our products.
• Contribute ideas to our continuous improvement process to make our systems, products, and support more efficient.
• When you’re not solving problems, you’ll be helping create resources that make life easier for our large network of installers across multiple countries.

• A strong background in electronics, industrial electrical, instrumentation, or product servicing.
• Familiarity with electrical/electronic signals and sensors, hardware installation, servicing, and diagnostics.
• Experience with hardware programming or system design would be a bonus.
• Practical, solutions-focused, and able to diagnose and resolve issues quickly.
• Someone who takes pride in their work and enjoys sharing knowledge with others.
• Organised, detail-oriented, and able to produce clear technical documentation.
• A positive, team-focused person who enjoys working closely with colleagues and customers.

• Flexible hours: rotating shifts 7:30am to 4:00pm or 9:30am to 6:00pm.
• Birthday leave, your special day off, on us.
• Health insurance provided.
• Be the hardware champion in a team that values your expertise.
• Work across hardware, software, production, and R&D.
• Shape the future of our products and support processes with your input.
• Opportunity to specialise in your area of interest, or become a master of both hardware and software support.

On-Call Roster

Once fully trained, you’ll join our support roster (about 1 week in every 4). This is phone support only, usually with minimal calls (often none). A daily on call allowance is paid.

If you’re a problem-solver with strong technical skills who wants to put your knowledge to the test and be a real solutions provider, we’d love to hear from you.

Apply today and become our hardware champion.