Customer Service Representative - Car Groomer
The role involves plenty of variety including customer service, car grooming, driving our courtesy shuttle and administration tasks. It is a mix of outdoor and office work and a great opportunity to be part of a growing kiwi-owned and operated Rental Car Company. Key Responsibilities:
Customer Service- Providing professional, efficient, and friendly service to all customers, handling enquiries, and ensuring customer satisfaction
- Answering calls and email in a timely manner
- Processing bookings payments
- Addressing and resolving customers’ concerns or complaints
- Taking bookings by phone and email and entering bookings into our booking system
- Explaining to customers the Terms and Conditions of the rental agreement and other related information
- Checking with accuracy all vehicle’s conditions before and after hires
- Driving the courtesy shuttle for customer pick-ups and dropoffs
- Accepting and processing payments from customers
- Grooming and inspecting cars and have them ready for rental
- Managing daily availability of vehicles and ensuring all vehicles are ready for customers collection and up to the business’ standards
- Organising and getting COF’s and Registrations
- Minor panel repairs (basic repairs e.g. scratches/scrapes)
- Battery changing and charging.
- Checking and topping up oils/coolant/fluids
- Checking tyre pressure + tyre changing if required
Our Queenstown Branch is located near the airport at 1/26 Glenda Drive, and is open Monday to Sunday. We are looking for flexibility of worked hours with weekend work being likely. We are also looking for availability for occasional late shifts or callouts and you may need to work on some public holidays.
Candidate requirements:
- Good clear, articulate oral and written English communication skills
- Great attitude, keen to learn, good work ethic, taking pride in providing quality service
- No experience necessary as training is provided
- Full drivers licence required
- Living close to the airport (ideally within 20 minutes’ drive) is desirable
Mode Rentals is an accredited employer by the INZ. Work and other non-resident visa holders are welcome to apply. If you think this is you, send us your CV now!